Deputy Technical Operations Lead

Deputy Technical Operation Lead

Location: Huntingdon, UK

Clearance; High - DV 'Developed Vetting'

UNLEASH YOUR POTENTIAL

A Deputy IT Technical Operations Lead acts as a senior, hands-on deputy to the Head of Technical Operations Lead, combining technical expertise with team leadership to ensure the stability, security, and efficiency of IT infrastructure. They will be responsible for project delivery, as assigned by the Technical Ops Lead, in the operational environment. They are responsible for driving operational excellence, supporting high-priority incidents, and mentoring staff, often serving as the escalation point for complex technical issues. 

Key Responsibilities

• Operational Leadership: Deputise for the Technical Operations Lead, overseeing daily IT operations, including monitoring and maintaining infrastructure (networks, servers, cloud) to ensure high availability.

• Team Mentorship & Management: Line manage or support the development of IT staff, conducting 1-2-1s, performance reviews, and identifying training needs to foster a high-performance culture.

• Incident & Escalation Management: Serve as a technical point of escalation for high-priority incidents, performing root-cause analysis (RCA) and driving resolution.

• Infrastructure & Security: Oversee technical projects, system updates, and security implementations (e.g., patching, backups, firewall management).

• Acting as Technical Ops Lead: Attend meetings representing Technical Ops Lead when delegated to. Review of HLDs/LLDs for Agile Change and Cores Services on behalf of Technical Ops Lead.

Required Skills and Qualifications

• Experience: Typically 5-6+ years in IT support, infrastructure/network engineering, or technical operations, with proven team leadership experience.

• Technical Proficiency: Strong knowledge of network infrastructure (VPNs, VLANs, Firewalls, DNS), Microsoft products, server administration, Storage/hardware and monitoring tools.

• Leadership: Strong communication skills, with the ability to lead, motivate, and mentor team members.

• Tools: Familiarity with ITSM tools (e.g., Jira Service Desk, ServiceNow) and ITIL methodologies.

• Certifications (Often Desired): ITIL Foundation, Microsoft certifications, or relevant networking certifications (e.g., Cisco). 

Typical Working Relationships

• Reports to: Technical Operations Lead.

• Collaborates with: Project Managers, Service Desk Agents, Security Teams, and External Vendors. 

Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today!

What we do for you:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
Contributory Pension Scheme
Private Medical Insurance
33 days Annual Leave (including public and privilege holidays)
Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
Flexi-TIme

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.  If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world.  You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team.  We have been empowering our people to work flexibly for years.  Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.          

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
 

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.