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Manager – Salesforce Development
Updated on 3/30/2023
Remote • United States
Experience Level
Desired Skills
Business Strategy
Customer Service
  • Exceptional leadership and customer service skills
  • Willingness to work in a team environment
  • Strong organizational skills to give the team direction
  • Professional presence suitable for interaction in meetings, in-person, or via email
  • Excellent presentation and communication skills
  • Ability to excel in a rapid iteration environment with short turnaround times
  • Ability to positively deal with high levels of uncertainty, ambiguity, and shifting priorities
  • High learning agility, problem solving, creative, and analytical thinking skills
  • Proven ability to design and implement new processes and facilitate user adoption
  • Strong data management abilities
  • Strong knowledge of Agile development practices
  • Strong people and performance management skills
  • Strong ability to recognize structural issues within an organization and work toward minimizing risk
  • Ability to work effectively in a globally dispersed team environment
  • Demonstrated ability to understand and articulate complex requirements
  • Deep understanding of Salesforce concepts and practices
  • Advanced knowledge of business analysis techniques and processes
  • Extensive knowledge of Salesforce, best practices, and functionality
  • Bachelor's degree in related field or equivalent business experience
  • 4+ years of relevant experience
  • 2+ years of managerial experience
  • Proven experience successfully driving projects to completion
  • Experience working with implementation project teams in roles such as a consultant, architect, or other technical leadership role
  • Onsite/Hybrid/Remote depending on location
  • 0-10% travel be required
  • Sets goals and objectives for team members for achievement of operational result
  • Supervises support and/or professional level colleagues
  • Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders
  • Leads and prioritizes the daily activities of the team
  • Manages, mentors, and coaches to develop a collaborative and dynamic team
  • Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
  • Designs business solutions using the business applications technology ecosystem with a strong emphasis on Salesforce while keeping other systems in mind (Marketo, Gainsight, Zuora, NetSuite, etc.)
  • Leads the Salesforce team to ensure all APEX code is clean and follows best practice for Salesforce Lightning environment
  • Leads technical requirements gathering and the design of complex projects and enhancements
  • Collaborates with cross-functional teams to convert functional requirements and business outcomes into scalable, efficient, and supportable technology solutions
  • Continually assesses the systems in place to identify areas in need of improvement, including the need to introduce net new systems
  • Provides insights to align the stack with industry standards, best practices, and norms, while avoiding unnecessary customization
  • Oversees the development process to ensure enhancements and changes to the platform stack align with the overall business strategy and individual functional departments' needs
  • Supports preliminary design reviews, critical design reviews, test readiness reviews, application functional test/application system integration testing, system readiness reviews, in-process reviews, and other engineering related events
  • Provides detailed technical specifications and guidance to engineers, developers, and other members within the Business Applications team
  • Provides guidance and troubleshooting support for complex production incidents

501-1,000 employees

Software solutions for TSPs
Company Core Values
  • Drive partner success
  • Innovate everywhere
  • Make a difference
  • Perform as a team
  • Take pride in our work
  • Own the outcome