General Summary:

The Manager of Salesforce Development is responsible for leading a team of entry level to experienced professionals focused on ensuring that all components of Salesforce development meet business quality and policy standards. This role works to develop an integrated view of the enterprise using a repeatable approach, cohesive framework, and available industry standard techniques, understanding how the platform stack is integrated and how processes within interact with each other.

Essential Duties and Responsibilities:

• Sets goals and objectives for team members for achievement of operational result
• Supervises support and/or professional level colleagues
• Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders
• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic team
• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
• Designs business solutions using the business applications technology ecosystem with a strong emphasis on Salesforce while keeping other systems in mind (Marketo, Gainsight, Zuora, NetSuite, etc.)
• Leads the Salesforce team to ensure all APEX code is clean and follows best practice for Salesforce Lightning environment
• Leads technical requirements gathering and the design of complex projects and enhancements
• Collaborates with cross-functional teams to convert functional requirements and business outcomes into scalable, efficient, and supportable technology solutions
• Continually assesses the systems in place to identify areas in need of improvement, including the need to introduce net new systems
• Provides insights to align the stack with industry standards, best practices, and norms, while avoiding unnecessary customization
• Oversees the development process to ensure enhancements and changes to the platform stack align with the overall business strategy and individual functional departments’ needs
• Supports preliminary design reviews, critical design reviews, test readiness reviews, application functional test/application system integration testing, system readiness reviews, in-process reviews, and other engineering related events
• Provides detailed technical specifications and guidance to engineers, developers, and other members within the Business Applications team
• Provides guidance and troubleshooting support for complex production incidents

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptional leadership and customer service skills
• Willingness to work in a team environment
• Strong organizational skills to give the team direction
• Professional presence suitable for interaction in meetings, in-person, or via email
• Excellent presentation and communication skills
• Ability to excel in a rapid iteration environment with short turnaround times
• Ability to positively deal with high levels of uncertainty, ambiguity, and shifting priorities
• High learning agility, problem solving, creative, and analytical thinking skills
• Proven ability to design and implement new processes and facilitate user adoption
• Strong data management abilities
• Strong knowledge of Agile development practices
• Strong people and performance management skills
• Strong ability to recognize structural issues within an organization and work toward minimizing risk
• Ability to work effectively in a globally dispersed team environment
• Demonstrated ability to understand and articulate complex requirements
• Deep understanding of Salesforce concepts and practices
• Advanced knowledge of business analysis techniques and processes
• Extensive knowledge of Salesforce, best practices, and functionality

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 4+ years of relevant experience
• 2+ years of managerial experience
• Proven experience successfully driving projects to completion
• Experience working with implementation project teams in roles such as a consultant, architect, or other technical leadership role

Working Conditions:

• Onsite/Hybrid/Remote depending on location
• 0-10% travel be required