What You’ll Do:

• Support the clinical team in development of educational resources and care coordination protocols for patients. 
• Address patients’ questions and concerns regarding their health, results, treatment plans, and prescribed medications via phone outreach.
• Deliver lab results and provide information on treatment solutions.
• Utilize standardized triage protocols and clinical judgment to prioritize patient care needs.
• Refer patients to appropriate levels of care, including emergency services, primary care providers, or specialists, as necessary.
• Document triage assessments and decisions accurately and comprehensively. 
• Ensure completion and reconciliation of patient intake information.
• Facilitate medical documentation.
• Provide follow-up with patients after consultation as appropriate.
• Responsible for indexing of clinical patient records as requested.
• Review & interpret immunization titers.
• Document interpretation according to protocols.
• Complete chart audits for process and health outcomes related to program goals as needed for the clinical team 

Who You Are:

• Bachelor’s Degree in Nursing or similar field from an accredited college or university; or equivalent professional experience. 
• Licensed Registered Nurse (RN); multistate licensure preferred.
• Five years of professional clinical, nursing, or related experience; virtual/telehealth experience preferred. 

Skills & Abilities Required:

• Understanding of broader clinical environment and alternative venues for care like telehealth. 
• Understanding of HIPAA regulations and privacy policies.
• Experience using diverse technologies, such as: Trello, Slack, & Google Docs. Proficiency in Microsoft Office or equivalent applications required.
• Able and willing to learn/adjust to changes in protocols and/or workflows.
• Ability to manage multiple priorities and respond in a timely manner
• Ability to execute under accelerated timeframes and quickly adapt to changes in priorities.
• Excellent interpersonal skills.
• Excellent telephonic communication skills. Effectively able to communicate with clinicians, colleagues and staff.
• Skilled in developing, implementing, and administering work processes.
• Strong organizational and time management skills; strong attention to detail.