Account Specialist
Posted on 4/3/2023
Raleigh, NC, USA
Experience Level
Desired Skills
Product Design
  • BA/BS degree
  • 1+ years in a customer or technical support role; experience in education or educational technology a plus
  • Strong written and verbal communication skills
  • Excellent analytical, diagnostic, and troubleshooting skills
  • Ability to prioritize tasks and work efficiently
  • Energetic and positive person who works well both independently and in a collaborative group setting
  • Detail-oriented and exceptionally organized
  • Quick learner who demonstrates initiative
  • Proficient in Microsoft Excel
  • Provide ongoing support to customers via phone and email to ensure successful onboarding, customer engagement, and success with IXL
  • Work directly with district-level administrators and technology directors to ensure that schools have the tools, contacts, and information they need to successfully adopt IXL
  • Collaborate with the customer teams, sales, engineering, and product design teams on continued initiatives to develop and improve IXL's products and services
  • Provide a positive customer experience through every interaction
  • Maintain and manage all customer accounts in your assigned territory
  • Collaborate with the Account Management team in analyzing data to ensure customer engagement and license utilization
IXL Learning

501-1,000 employees

Online lessons for K-12 subjects
Company Overview
IXL is passionate about improving learning for all. They apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.
  • 100% paid medical, dental, and vision
  • Matching 401K retirement plan
  • Flexible paid time off and sick days
Company Core Values
  • Passionate - We strive to create a work environment where all employees are united in our goal to delight and impress our customers, and to foster a culture that helps all IXLers thrive.
  • Tenacious - We seek out learning opportunities for ourselves, understand that feedback and mistakes are part of the process rather than something to fear, and embrace a growth mindset.
  • Authentic - We are authentic, kind, and honest in our interactions with our colleagues. We ask questions and listen to each other. And, we have fun and find joy in our work and collaborations.