Account Specialist @ IXL Learning

Account Specialist

Posted on 4/3/2023

INACTIVE

Locations

Raleigh, NC, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Product Design

Sales

Communications

Excel/Numbers/Sheets

Requirements

BA/BS degree
1+ years in a customer or technical support role; experience in education or educational technology a plus
Strong written and verbal communication skills
Excellent analytical, diagnostic, and troubleshooting skills
Ability to prioritize tasks and work efficiently
Energetic and positive person who works well both independently and in a collaborative group setting
Detail-oriented and exceptionally organized
Quick learner who demonstrates initiative
Proficient in Microsoft Excel

Responsibilities

Provide ongoing support to customers via phone and email to ensure successful onboarding, customer engagement, and success with IXL
Work directly with district-level administrators and technology directors to ensure that schools have the tools, contacts, and information they need to successfully adopt IXL
Collaborate with the customer teams, sales, engineering, and product design teams on continued initiatives to develop and improve IXL's products and services
Provide a positive customer experience through every interaction
Maintain and manage all customer accounts in your assigned territory
Collaborate with the Account Management team in analyzing data to ensure customer engagement and license utilization

IXL Learning, a leading edtech company with products used by 14 million students worldwide, is seeking an upbeat, customer-focused, and analytical individual to join our Account Services team in Raleigh, NC. At IXL we are focused on providing the best customer service possible, ensuring our customers have success using our software applications.

In this role, you will use your communication and technical skills to effectively onboard and maintain student and teacher accounts as well as rosters within our large school and district-wide accounts. You will work closely with our account managers and educational sales consultants to provide excellent customer service throughout the customer lifecycle. The ideal candidate will have a passion for K-12 education, account management, client satisfaction, and experience working with technology. This person must be well-organized, flexible, and extremely personable.

This is a full time position in our Raleigh, NC office with a hybrid work schedule.

WHAT YOU’LL BE DOING

Provide ongoing support to customers via phone and email to ensure successful onboarding, customer engagement, and success with IXL
Work directly with district-level administrators and technology directors to ensure that schools have the tools, contacts, and information they need to successfully adopt IXL
Collaborate with the customer teams, sales, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services
Provide a positive customer experience through every interaction
Maintain and manage all customer accounts in your assigned territory
Collaborate with the Account Management team in analyzing data to ensure customer engagement and license utilization

WHAT WE’RE LOOKING FOR

BA/BS degree
1+ years in a customer or technical support role; experience in education or educational technology a plus
Strong written and verbal communication skills
Excellent analytical, diagnostic, and troubleshooting skills
Ability to prioritize tasks and work efficiently
Energetic and positive person who works well both independently and in a collaborative group setting
Detail-oriented and exceptionally organized
Quick learner who demonstrates initiative
Proficient in Microsoft Excel

#li-hybrid

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

501-1,000 employees

Website

Online lessons for K-12 subjects

Company Overview

IXL is passionate about improving learning for all. They apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.

Benefits

100% paid medical, dental, and vision
Matching 401K retirement plan
Flexible paid time off and sick days

Company Core Values

Passionate - We strive to create a work environment where all employees are united in our goal to delight and impress our customers, and to foster a culture that helps all IXLers thrive.
Tenacious - We seek out learning opportunities for ourselves, understand that feedback and mistakes are part of the process rather than something to fear, and embrace a growth mindset.
Authentic - We are authentic, kind, and honest in our interactions with our colleagues. We ask questions and listen to each other. And, we have fun and find joy in our work and collaborations.