Full-Time

Bilingual Outbound Call Center Rep

Posted on 1/27/2025

Signify Health

Signify Health

1,001-5,000 employees

Facilitates value-based care programs and analytics

Healthcare

Compensation Overview

$15Hourly

+ Commission

Entry, Junior

Remote in USA

Candidates are preferred to be based in or around Ogden, Utah.

Category
Customer Success & Support
Sales & Account Management

You match the following Signify Health's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bilingual (English/Spanish)
  • A High School Diploma or equivalent is preferred.
  • 1+ year call center experience OR 2+ years general work experience required.
  • Good communication skills, friendly and conversational.
  • Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
  • Strong computer skills and the ability to use multiple systems at the same time, while making calls.
  • Proficiency in the English language
Responsibilities
  • Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
  • Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
  • Present a positive, professional, and high energy approach to clients, health plan members, and team members.
  • Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
  • Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
  • Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
  • Report member complaints and escalations immediately to Member Engagement Managers.
  • Participate in peer side-by-side coaching as needed.
  • Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.
Desired Qualifications
  • Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
  • A desire to work in an efficient, results-oriented outbound call center environment.
  • Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.

Signify Health aims to improve healthcare through value-based care, enhancing patient outcomes while managing costs. They connect health plan members, payors, providers, and community organizations using a platform that integrates technology and data analytics to support value-based payment programs. Their business model focuses on providing tools and services that help assess risk and drive better patient care by aligning financial incentives with health outcomes. The goal is to create a more efficient healthcare system that leads to healthier and happier patients.

Company Size

1,001-5,000

Company Stage

IPO

Total Funding

$93.5M

Headquarters

Dallas, Texas

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion of in-home diagnostics positions them as leaders in preventive care.
  • Partnership with UConn Health enhances credibility and fosters innovation.
  • International hub in Galway City facilitates global expansion and market access.

What critics are saying

  • Increased competition from retailers like Walmart and Walgreens threatens market share.
  • CVS's corporate restructuring may lead to instability affecting Signify Health.
  • Rising mental health concerns may strain resources or divert focus from existing programs.

What makes Signify Health unique

  • Signify Health focuses on value-based care, improving outcomes while controlling costs.
  • They integrate technology, data analytics, and networks for value-based payment programs.
  • Their leadership team combines expertise in healthcare, technology, and consumer engagement.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Company Equity

Professional Development Budget

Paid Vacation

Paid Holidays

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Modern Retail
Oct 2nd, 2024
A proposed CVS breakup could shift focus back to its retail pharmacy business

Last year, it paid $10.6 billion to buy the Oak Street Health primary care clinics and $8 billion to buy in-home provider Signify Health.

PR Newswire
May 9th, 2024
Cvs Health Survey Shows Mental Health Concerns Continue To Rise

Concerns higher than during COVID-19 pandemic, with the effects of social media a driving factorWOONSOCKET, R.I., May 9, 2024 /PRNewswire/ -- A recent CVS Health® (NYSE: CVS)/Morning Consult survey found that a majority of adults have significant concerns about their mental health and rates across the country continue to rise. Image provided by CVS HealthTwo-thirds (65%) of adults have experienced concerns about their own mental health or the mental health of their friends and family, which is up six percentage points from 2022 and 15 percentage points from 2020. About eight in 10 adults (77%) are concerned about mental health in the country, viewing it as a top concern in line with issues such as the economy (81%)

Yahoo Finance
Mar 5th, 2024
CVS Health (CVS) Expands In-Home Diagnostic Care With New Test

CVS company - Signify Health - recently launched a new heart arrhythmia test.

Galway Bay FM
Nov 30th, 2023
Signify Health and University of Galway create global case study for students

Signify Health has launched its inaugaral international hub in Galway City.

Kids Health Times
Aug 3rd, 2023
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Home care company Signify Health announced Tuesday that it added an in-home kidney health evaluation to its platform.

Becker's Hospital Review
Aug 1st, 2023
UConn Health + CVS' Signify Health team up on value-based care

Farmington, Conn.-based UConn Health is partnering with CVS Health subsidiary Signify Health on value-based care.

PR Newswire
Aug 1st, 2023
Signify Health Launches Chronic Kidney Disease Testing, Expands In-Home Diagnostic And Preventive Services Offering

The expanded offering supports the early diagnosis and management of Chronic Kidney Disease (CKD), impacting an estimated 37 million U.S. adults, many undiagnosedDALLAS and NEW YORK, Aug. 1, 2023 /PRNewswire/ -- Signify Health, a CVS Health company (NYSE: CVS), today announced the addition of a comprehensive in-home kidney health evaluation to its Diagnostic and Preventive Services offering. The new screenings expand Signify Health's suite of services designed to support the early detection, diagnosis, and management of some of the leading causes of morbidity and mortality among people covered under Medicare Advantage.Signify Health providers perform the kidney health evaluation as part of an In-home Health Evaluation (IHE), which is available at no additional cost to Medicare Advantage plan members. Results of the kidney health evaluation, including urinalysis (uACR) and estimated glomerular filtration rate (eGFR), provide clinicians and members with information to help them determine the treatment and management plan that is best for them. This plan may include: additional testing, lifestyle changes, pharmacological treatment, and a referral to a nephrologist for further evaluation and co-management."Chronic kidney disease is often underdiagnosed and, if not addressed, can lead to a need for dialysis or kidney transplant, especially for those who also have diabetes," said Heidi Schwarzwald, MD, MPH, Chief Medical Officer, Signify Health Home and Community Services

PYMNTS
Aug 1st, 2023
Cvs Cuts Thousands Of Corporate Jobs In Shift To Healthcare

CVS is reportedly cutting around 5,000 jobs amid its new focus on healthcare.The cuts are primarily centered around corporate-level positions and aren’t expected to involve jobs at the company’s stores, pharmacies or clinics, The Wall Street Journal (WSJ) reported Monday (July 31).CVS expects the layoffs to help place the company “at the forefront of a once-in-a-generation transformation in health care,” according to a staff memo from CEO Karen Lynch reviewed by WSJ.In addition to the job cuts, CVS is scaling back travel spending and its use of vendors and consultants, while also halting some initiatives and employing technology to boost its productivity, per the report.PYMNTS has reached out to CVS for comment but has not yet received a reply.News of the layoffs comes six months after CVS announced it was acquiring primary care provider Oak Street Health for $10.6 billion.Based in Illinois, Oak Street Health employs about 600 primary care providers and operates 169 medical centers in 21 states, but it has said it plans to have more than 300 centers by 2026.That deal followed last year’s acquisition of Signify Health, for which CVS paid $8 billion. Also in 2022, CVS debuted CVS Health Virtual Primary Care, a virtual care solution available through a digital platform.The purchases of the two companies “significantly advance our value-based strategy by adding primary care, home-based care, and provider enablement capabilities to our platform,” Lynch said during a May earnings call.PYMNTS research shows that consumers appreciate tech-enabled health offerings, including healthcare payments processes.The study “Healthcare in the Digital Age: Consumers See Unified Platforms as Key to Better Health,” created in collaboration with Lynx, found that 79% of consumers want a single digital platform to manage all of their healthcare activities and pay their bills.CVS is one of several retailers pushing into the health sector. Walmart, for example, spent part of 2022 laying the foundation for Walmart Health locations adjacent to its Walmart Supercenters, which followed its purchase of MeMD in 2021.Walgreens is also branching into primary care through its VillageMD unit, while Dollar General earlier this year began a rural healthcare project

Signify Health
Jul 5th, 2023
Blog

Signify Health launched the Collaborative ACO model to not only stabilize results but also provide the foundation for provider independence - the best of both worlds.

Signify Health
Jun 6th, 2023
Signify Health announces improvements and new features to the Provider Enablement Platform

In the spring of 2023, Signify Health announced a new version of the Provider Enablement Platform replete with improvements and new features.

INACTIVE