Senior Director of Global Operations
Confirmed live in the last 24 hours
Trove

201-500 employees

Platform for branded resale and trade-in operations
Company Overview
Trove, a comprehensive platform for branded resale, offers a unique competitive advantage by streamlining the process of reintegrating pre-owned items back into sales channels, thereby driving sustainable and profitable growth. The company's technology and logistics engine, coupled with its white-label option, allows brands to deliver authentic experiences, attract new customers, and gain valuable insights, as evidenced by significant growth in customer lifetime value and trade-ins for partners like Eileen Fisher and Arc’teryx. Furthermore, Trove's commitment to sustainability and circular business models, as well as its ability to increase traffic and generate more revenue from pre-loved items, positions it as a leader in the resale industry.
AI & Machine Learning
Consumer Software
Data & Analytics

Company Stage

Series E

Total Funding

$167.9M

Founded

2012

Headquarters

Brisbane, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

0%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Tableau
Data Analysis
CategoriesNew
Operations & Logistics
Requirements
  • Degree in Supply Chain, Engineering, Operations, or a related field of study
  • 10-15 years of experience in Supply Chain, Process Design, and 3PL Management
  • Expertise in analyzing large-scale processes for efficiency and scalability
  • Experience in supply chain, reverse logistics, ecommerce, inventory control, and 3PL management
  • Ability to implement process improvements and automation technologies
  • Strong project management skills
  • Advanced data analysis skills using tools such as Excel, Tableau, or equivalent
Responsibilities
  • Lead and manage a remote team of supply chain experts focusing on process design, resale, reverse logistics, and ecommerce fulfillment operations
  • Expand and oversee Trove’s 3PL network, including creating budgets, monitoring performance and KPIs, and negotiating rate improvements with logistics providers
  • Drive operational efficiency and innovation in reverse logistics through the identification, planning, design, and execution of initiatives
  • Collaborate with the Product team to advocate for software enhancements and define features that enhance gross margin and refine Trove’s product line
  • Successfully execute onboarding and launches of new partners, coordinating with cross-functional teams including Product, Engineering, Partners Ops, and Data Analytics
  • Manage operational P/L and construct COGS financial models
  • Document findings and procedures to facilitate the implementation of process changes
  • Work with the Operations management team to establish priorities and manage a roadmap
  • Collaborate across teams, including Product, Engineering, and Senior Leadership, to achieve results
  • Establish and monitor operational KPIs, including Inventory Control Management and 3PL budget
  • Oversee product adoption activities across the Operations team
Desired Qualifications
  • Experience with used/recommerce or unique item operations
  • Process and/or industrial engineering background
  • Previous experience at an early-stage company
  • Understanding of ecommerce in luxury, fashion and/or outdoor industries
  • Passionate about sustainability and the circular economy