BestDrive Retail Operations Manager

Job Description

HOW YOU WILL MAKE AN IMPACT - 

The Retail Store Manager is responsible for running a BestDrive retail location. The Retail Store Manager will direct the day-to-day operations of the location, develop strategies to improve customer service, drive sales, increase profitability, and grow the business. This individual is the main contact at the location and is responsible for store operational and people management requirements. The Retail Store Manager is responsible for working with their sales team to engage area fleets and tire users to promote new tires, retreads, and tire services. Essentially you will be running a small business with a solid company and brand behind you. You will supervise and direct your team; making operational and staffing decisions while ensuring top-tier service.

Essential Duties:
• Oversee daily store operations, supervise employees, and manage inventory
• Managing all location staff functions to provide exceptional customer service while maintaining the financial integrity of the Company.
• Obtain annual/monthly sales and production objectives to ensure profitability.
• Responsible for protecting assets within your area of responsibility, including, but not limited to: inventory, accounts receivable, trucks, and equipment, with the ultimate goal of reducing operating costs.
• Recruit, train, develop, and motivate your employees
• Learn and work through the existing business operating system for billing of above sales channels
• Maintain an acceptable profit margin
• Maintains staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Perform a variety of manual tasks for extended periods, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting
• Manage all safety, health, and environmental processes by conducting safety huddles, leading by safety first, and reporting and sending all required paperwork for any injuries and accidents to management.
• Ensure compliance with all local, state, and federal laws
• Develop successful sales plans to grow profitability
• Solicit commercial truck tire accounts in the store location and surrounding areas
• Responsible for the sale of new truck tires, retreads, and services
• Maintain current accounts with regular sales calls and follow up on accounts
• Assist in quarterly inventory while maintaining the security of products and control measures.
• Must be available to work rotating shifts, potentially nights and occasional weekends.

Qualifications

WHAT YOU BRING TO THE ROLE - 
• Must be 21 years or older
• High School Diploma or equivalent
• Valid Driver’s license in good standing
• 5+ years’ experience in the tire industry
• 2-5 years experience managing and leading people and/or projects
• Excellent written and oral communication skills.
• Basic math skills
• Attention to detail
• Multitasking

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

ADDITIONAL WAYS TO STAND OUT -
• College Degree
• 7+ years’ experience in the tire industry
• 5+ years’ experience managing and leading people
• 3+ years in retail tire sales
• TIA Certification
• Retread tire knowledge
• Microsoft Office - Intermediate

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.