Full-Time

Program Specialist

Posted on 7/15/2024

Hayden AI

Hayden AI

51-200 employees

Autonomous traffic management platform using AI

Data & Analytics
Automotive & Transportation
AI & Machine Learning

Mid

San Francisco, CA, USA

Requires in-office presence in San Francisco.

Category
Project Management
Business Development
Business & Strategy
Required Skills
Communications
Customer Service
Requirements
  • 3+ years in customer service, analysis, project management, client relations, or equivalent.
  • Proficiency in Microsoft Office Suite or Google Suite
  • Ability to thrive in both collaborative and independent environments.
  • Embrace change and readily adjust to new situations and challenges.
  • Skilled in analyzing data and conducting independent research to solve problems and gain insights.
  • Proven ability to develop and maintain positive, professional relationships.
  • Excellent communication skills, both written and verbal, with the ability to collaborate effectively with diverse teams.
Responsibilities
  • Manage all aspects of client documentation, from creation and compliance to feedback collection, formatting, and final client approval.
  • Ensure internal stakeholders and departments understand and meet client contractual requirements, exceeding expectations whenever possible.
  • Conduct daily program health checks, track and resolve issues, and perform regular reviews to identify areas for improvement. Report findings and recommendations to key decision-makers.
  • Partner with stakeholders to develop standard reports and dashboards that deliver critical client information in a clear and actionable format.
  • Monitor key performance metrics to ensure program effectiveness and identify opportunities for optimization.
  • Build strong, lasting relationships with clients, proactively engaging them to maintain alignment on goals and needs.
  • Proactively identify potential issues, collaborate with internal teams to find solutions, and escalate client concerns to the appropriate stakeholders in a timely manner.
  • Respond promptly to client requests and strategically coordinate fulfillment with cross-functional teams.

Hayden AI has created an autonomous traffic management platform that uses artificial intelligence to turn vehicles into mobile street sensors, collecting real-time data to improve urban mobility. This data helps transit agencies enforce dedicated bus lanes, enhancing rider safety and making public transportation more efficient. Unlike competitors, Hayden AI combines mobile sensors with citizen-driven data for a comprehensive view of traffic conditions. The company's goal is to make cities safer and more efficient through its patented technology.

Company Stage

Series C

Total Funding

$187.9M

Headquarters

Oakland, California

Founded

2019

Growth & Insights
Headcount

6 month growth

3%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recent $90 million Series C funding boosts technology expansion and market reach.
  • Partnership with Verra Mobility enhances comprehensive traffic solutions and platform capabilities.
  • Winning European awards positions Hayden AI as a leader in innovative urban mobility.

What critics are saying

  • Increased competition from partners like Verra Mobility may lead to market share loss.
  • AI-powered enforcement systems may face public backlash over privacy concerns.
  • Expansion into Europe may encounter regulatory challenges and require local adaptation.

What makes Hayden AI unique

  • Hayden AI offers the first autonomous traffic management platform for urban mobility.
  • The company uses AI to convert vehicles into mobile street sensors for real-time data.
  • Hayden AI's platform creates a digital twin of cities for traffic monitoring and management.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

INACTIVE