Program Specialist

About Us

At Hayden AI, we are on a mission to harness the power of artificial intelligence and machine learning to transform the way governments and businesses address real-world challenges.

From optimizing bus lane and bus stop enforcement to pioneering digital twin modeling and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive forward a sustainable future.

What the job involves

Join our team as a Program Management Specialist and play a critical role in exceeding customer expectations. You’ll work closely with the Program Management Director, providing insightful analysis and ensuring programs run smoothly.

• Be a customer champion: Advocate for your clients, ensuring their operational needs are met and exceeded.

• Become an expert analyst: Use your data skills to identify opportunities and make impactful recommendations to optimize programs.

• See your impact daily: Your daily work directly influences program performance and, ultimately, customer success.

Responsibilities

• Manage all aspects of client documentation, from creation and compliance to feedback collection, formatting, and final client approval.

• Ensure internal stakeholders and departments understand and meet client contractual requirements, exceeding expectations whenever possible.

• Conduct daily program health checks, track and resolve issues, and perform regular reviews to identify areas for improvement. Report findings and recommendations to key decision-makers.

• Partner with stakeholders to develop standard reports and dashboards that deliver critical client information in a clear and actionable format.

• Monitor key performance metrics to ensure program effectiveness and identify opportunities for optimization.

• Build strong, lasting relationships with clients, proactively engaging them to maintain alignment on goals and needs.

• Proactively identify potential issues, collaborate with internal teams to find solutions, and escalate client concerns to the appropriate stakeholders in a timely manner.

• Respond promptly to client requests and strategically coordinate fulfillment with cross-functional teams.

Qualifications

• 3+ years in customer service, analysis, project management, client relations, or equivalent.

• Proficiency in Microsoft Office Suite or Google Suite

• Ability to thrive in both collaborative and independent environments.

• Embrace change and readily adjust to new situations and challenges.

• Skilled in analyzing data and conducting independent research to solve problems and gain insights.

• Proven ability to develop and maintain positive, professional relationships.

• Excellent communication skills, both written and verbal, with the ability to collaborate effectively with diverse teams.

Ways to Stand Out

• A Bachelor’s degree in a related field (e.g., Business Administration, Communications) is a plus.

• Prior experience in account management or project coordination demonstrates your ability to manage client relationships and projects successfully.

Benefits and Perks

There are endless learning and development opportunities from a highly diverse and talented peer group, including experts in a wide range of fields (AI, Computer Vision, Government Contracting, Systems & Device Engineering, Operations, Communications, and more!)

• Options for medical, dental, and vision coverage for employees and dependents (for US employees)

• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)

• 401(k) with 3% company matching

• Unlimited PTO

• Daily catered lunches in our San Francisco office

At Hayden AI, we are committed to creating an inclusive and diverse workplace where everyone is treated with respect and dignity. We believe that our differences make us stronger and drive innovation. As an equal opportunity employer, we do not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We are dedicated to fostering a work environment that celebrates diversity and ensures that every individual has the opportunity to contribute to our mission and achieve their full potential. 

Please do not forward resumes to our jobs alias, Hayden AI employees or any other company location. Hayden AI is not responsible for any fees related to unsolicited resumes.