Full-Time

Support Engineer

Hybrid, Austin, TX

Posted on 5/28/2024

HashiCorp

HashiCorp

1,001-5,000 employees

Provides multi-cloud infrastructure automation products


Mid

Austin, TX, USA

Required Skills
Bash
Python
Requirements
  • 3+ years of Support Engineering experience
  • Cloud System Administration experience
  • Experience with HashiCorp tools
  • Experience troubleshooting urgent technical problems
  • Experience working with Enterprise customers
  • Familiarity with scripting tools like Bash and Python
  • Experience with REST APIs and command line tools
  • Bachelor’s degree in Computer Science or equivalent
  • Able to work from the Austin, TX office 2-3 days a week
Responsibilities
  • Troubleshoot complex issues related to HCP Products
  • Reproduce and debug customer issues
  • Communicate tactfully with customers
  • Solve technical support requests within SLA
  • Identify and communicate product usage trends
  • Collaborate with account managers for customer calls
  • Document all activity with customers
  • Contribute to product documentation and best practices guides
  • Improve process and tools
  • Participate in periodic on-call rotation for production-down issues

HashiCorp offers a suite of multi-cloud infrastructure automation products, including Terraform, Packer, Consul, Vault, Boundary, Nomad, Waypoint, and Vagrant, enabling organizations to provision, secure, connect, and run their business-critical applications in the cloud. These technologies support operational efficiency and security of cloud infrastructure for organizations of all sizes.

Company Stage

IPO

Total Funding

$1.4B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-4%

2 year growth

5%

Benefits

Medical, dental & vision

Life & disability insurance

Flexible spending account (FSA)

Vacation and Other Leaves

401(k)

Family Expansion Benefit

Maternity and Parental Leave

Expanded Mental Health Support

INACTIVE