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Technical Support Engineer
PDT Working Hours
Confirmed live in the last 24 hours
Remote in USA
Experience Level
Desired Skills
Operating Systems
Web Development
  • Fundamental understanding how the Internet works (OSI Model)
  • 2-4 years experience working within a Technical/Customer Support team
  • Experience troubleshooting DNS, SSL/TLS, HTTP, and network related issues
  • Fundamental understanding of what a proxy is, how it works, and configurations involved
  • You possess a web development, hosting and customer support background
  • Extensive experience with command line and command line tools including curl, dig, traceroute, openssl, git, tcpdump
  • Experience installing and configuring web servers like Apache, Nginx, and IIS
  • Hands-on experience with Linux/Mac/Windows Operating Systems
  • You have strong communication skills, both verbal and written
  • You are self-driven and capable of teaching yourself new technologies/systems/features with little guidance
  • You have experience writing scripts in Bash, Python, JavaScript, or other scripting language
  • Passionate about working in Support, helping customers, and being a team player
  • Flexibility to work varying work schedules including; Pacific time, holidays, weekends, more than 5 days in a row, overtime
  • Remote work / work from home available in PDT time zone
Desired Qualifications
  • You are familiar with Cloudflare and have a site actively using our platform
  • You have the ability to read and write in multiple languages
  • You are comfortable with popular CRM/CMS solutions

1,001-5,000 employees

Web performance & security platform
Company mission
Cloudflare's mission is to help build a better Internet. The company specializes in providing a content delivery network and DDoS mitigation services.
  • Competitive salaries
  • Take-what-you-need paid vacation policy
  • Comprehensive health plans and benefits
  • Paid maternity and paternity leave
  • Commuter and ride share options
  • Returnships
Company Values
  • Be curious to learn and grow
  • Communicate clearly, directly, and transparently
  • Do the right thing
  • Embrace diversity to make Cloudflare better
  • Get your work across the finish line
  • Lead with empathy and assume good intentions