Facebook pixel

Technical Support Engineer
PDT Working Hours
Confirmed live in the last 24 hours
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Bash
JavaScript
Git
Linux/Unix
nginx
Operating Systems
Python
Web Development
Writing
Requirements
  • Fundamental understanding how the Internet works (OSI Model)
  • 2-4 years experience working within a Technical/Customer Support team
  • Experience troubleshooting DNS, SSL/TLS, HTTP, and network related issues
  • Fundamental understanding of what a proxy is, how it works, and configurations involved
  • You possess a web development, hosting and customer support background
  • Extensive experience with command line and command line tools including curl, dig, traceroute, openssl, git, tcpdump
  • Experience installing and configuring web servers like Apache, Nginx, and IIS
  • Hands-on experience with Linux/Mac/Windows Operating Systems
  • You have strong communication skills, both verbal and written
  • You are self-driven and capable of teaching yourself new technologies/systems/features with little guidance
  • You have experience writing scripts in Bash, Python, JavaScript, or other scripting language
  • Passionate about working in Support, helping customers, and being a team player
  • Flexibility to work varying work schedules including; Pacific time, holidays, weekends, more than 5 days in a row, overtime
  • Remote work / work from home available in PDT time zone
Desired Qualifications
  • You are familiar with Cloudflare and have a site actively using our platform
  • You have the ability to read and write in multiple languages
  • You are comfortable with popular CRM/CMS solutions
Cloudflare

1,001-5,000 employees

Web performance & security platform
Company mission
Cloudflare's mission is to help build a better Internet. The company specializes in providing a content delivery network and DDoS mitigation services.
Benefits
  • Competitive salaries
  • Take-what-you-need paid vacation policy
  • Comprehensive health plans and benefits
  • Paid maternity and paternity leave
  • Commuter and ride share options
  • Returnships
Company Values
  • Be curious to learn and grow
  • Communicate clearly, directly, and transparently
  • Do the right thing
  • Embrace diversity to make Cloudflare better
  • Get your work across the finish line
  • Lead with empathy and assume good intentions