Full-Time

Client Training Manager

Syllo

Syllo

51-200 employees

AI-powered document review and case strategy

Compensation Overview

$130k - $160k/yr

+ Equity

Remote in USA

Remote

Remote within the United States.

JD

Category
Training

Get referred to Syllo

See people who can refer or advise you

Requirements
  • 5+ years of experience in customer-facing training, customer success, litigation, or account management, preferably in legal tech or a law firm
  • Deep familiarity with legal workflows, litigation, and eDiscovery
  • Demonstrated ability to manage complex client relationships at the enterprise level, including senior stakeholders at law firms or in-house legal teams
  • Experience designing and delivering training programs tailored to distinct audience segments
  • Comfort working with learning analytics platforms and translating data into client-facing narratives
  • Experience with LMS platforms and client portal tools
  • Strong project management skills and a track record of managing multiple accounts simultaneously without dropping commitments
Responsibilities
  • Own the end-to-end training relationship for a defined book of Syllo's largest accounts, serving as the primary training point of contact for each
  • Conduct learning needs assessments with client stakeholders to design account-specific curricula that reflect actual workflow and role requirements
  • Deliver live and asynchronous training sessions tailored to each account's use cases, skill levels, and Syllo configuration
  • Build and maintain a dedicated client portal for each account, ensuring content is current, organized, and accessible to the right users
  • Produce monthly and quarterly learning analytics reports for clients
  • Collaborate with the Instructional Designer to ensure LMS modules reflect your accounts’ needs and with subject matter expert training leads to ensure curriculum development reflects latest workflows
  • Capture client feedback and surface recurring pain points or feature gaps to the product and client account teams
Desired Qualifications
  • JD preferred
  • Accountability: you follow through on commitments on your accounts
  • Client focus: you think about what the client needs before they ask, and you design programs that reflect that
  • Communication: you speak clearly to internal and external stakeholders
  • Judgment: you know when to escalate a client concern and when to solve it yourself
  • Adaptability: you tailor your approach to the account, not the other way around

Syllo.ai provides AI-powered legal technology for litigation, helping elite litigators and paralegals manage cases. The platform analyzes large volumes of documents to review millions of pages quickly, assists in proof charting, and surfaces case insights within a secure integrated workspace covering discovery to trial. It differentiates itself with an end-to-end, specialized litigation workspace and offers subscription and customized solutions that combine AI with human legal judgment. Its goal is to streamline the litigation process, save time, reduce manual work, and enable data-driven strategies from discovery through trial.

Company Size

51-200

Company Stage

Early VC

Total Funding

$35.2M

Headquarters

New York City, New York

Founded

2019

Get referred to Syllo

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Ballard Spahr rolled out Syllo Litigation Agent on August 5, 2026.
  • Syllo raised $30 million on October 28, 2025 from Venrock and Two Seas Capital.
  • Legalweek 2026 award recognition and senior AI hiring expand credibility with elite litigators.

What critics are saying

  • Kirkland & Ellis can internalize Syllo's workflow, weakening Syllo's product moat by 2027.
  • Relativity and Palantir bundle enterprise legal workflows, squeezing Syllo's procurement wins.
  • One flagship firm concentration risks existential damage if Kirkland or Ballard Spahr churn.

What makes Syllo unique

  • Syllo unifies discovery, research, drafting, and trial prep in one workspace.
  • Kirkland & Ellis selected Syllo on June 29, 2026 after a multiyear evaluation.
  • Its platform supports exclusive custom builds, letting firms encode proprietary litigation know-how.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

1%

2 year growth

6%
Artificial Lawyer
Jun 29th, 2026
Kirkland Partners With Syllo For Secret Sauce Litigation.

Kirkland Partners With Syllo For Secret Sauce Litigation. 29th June 2026 artificiallawyer Secret Sauce Comments Off on Kirkland Partners With Syllo For Secret Sauce Litigation Fresh from signing a massive deal with Palantir and going on a legal AI hiring spree, Kirkland & Ellis has inked a deal with Syllo, a 'unified platform for litigation case management, eDiscovery, legal research, analysis and drafting' that will also allow the firm to build its own skills into the system. The multiyear strategic partnership 'marks a defining step in Kirkland's litigation AI strategy and gives Kirkland the exclusive ability to build proprietary solutions within and around the Syllo AI platform, which Kirkland selected for rollout across its litigation practice following a multiyear evaluation of the market'. As with the Palantir deal, Kirkland is very much sending out a message that this is all about its own 'secret sauce' and the bottling process for that. In this case, rather than PE, it's all about litigation. Kirkland plans to build on Syllo's foundation through a 'unique set of rights to develop proprietary AI solutions and knowledge infrastructure that extend and interconnect with the platform. This arrangement is exclusive to Kirkland for an extended period', they added. Andrew Kassof, who leads Kirkland's litigation practice as a member of the firm's Executive Committee, commented: 'Syllo's platform and our exclusive custom-build rights will allow us to bring our most senior judgment and proprietary know-how to bear in our development and deployment of litigation AI, delivering strategic advantages, differentiated service, greater efficiencies and better results for our clients across the lifecycle of litigation' Elizabeth Hess, litigation partner and member of Kirkland's Executive Committee, added: 'Syllo is different from anything else in the market. Its platform, knowledge infrastructure and agentic solutions for litigation are decisively ahead of every other solution we evaluated over an extended period. 'More importantly, we're excited about our ability to extend those capabilities through custom development that captures Kirkland's distinctive knowledge and institutional experience.' Jeffrey Chivers, CEO and head of product at Syllo, concluded: 'We built the Syllo platform and Litigation Agent to augment and amplify attorney capabilities. Kirkland's decision to build on Syllo reflects the depth and unique strengths of our platform, which powers the work of our clients across the market every day. We are proud to support the next chapter of litigation at Kirkland, and the litigators everywhere who rely on Syllo.' Is this a big deal? Well, K&E are certainly making waves, and as noted, it's all about the sauce - the secret kind. Some of what Syllo offers: 'Case management re-imagined 01. Dynamic Chronologies & Narrative Building Construct your case story by combining attorney expertise with AI-powered insights. Syllo helps surface the strongest evidence from your entire discovery database to support your legal theories. AI-Enhanced Insight: Automatically identify key connections within the factual record. Detailed Exports: Instantly generate incisive summaries and complete chronologies - complete with direct links to the record. 02. Streamlined Exhibit Management Easily organize complex evidence through the seamless creation of exhibits and binders. Syllo automatically tracks exactly where - and how - exhibits are used throughout a matter's lifecycle. Global Context: Always know exactly where an exhibit has been referenced or used. Binder Automation: Effortlessly compile and organize materials for depositions or trial. 03. Advanced Transcript Control Centralize all testimony: Syllo allows you to import standard court-reporting formats (including text, audio, and video) for efficient annotation, excerpting, and synchronization in one accessible interface. Trial Readiness: Manage designations, counter-designations, and video excerpts with precision and speed. Integrated Workflow: Connect testimony directly to your chronologies and exhibits to and accelerate the route from deposition to verdict. (Conference advert) Come and join us in New York and London this November at Legal Innovators!

LexBlog
Mar 23rd, 2026
How two litigators spent five years in stealth building what they say is the most comprehensive litigation platform on the market.

How two litigators spent five years in stealth building what they say is the most comprehensive litigation platform on the market. At the recent Legalweek conference in New York, I sat down with the cofounders of Syllo, a legal technology company that has taken a uniquely ambitious approach to developing technology for litigators. Rather than focus on any one segment of the litigation process, they have built a unified, AI-powered litigation workspace that spans the entire [...]

Legal Tech Monitor
Mar 18th, 2026
Syllo CEO: firms will become ‘more selective and discerning' in adopting AI tools.

Syllo CEO: firms will become ‘more selective and discerning' in adopting AI tools. March 18, 2026 Jeffrey Chivers, CEO and head of product at Syllo, which won the Legalweek Leaders in Tech Law Award for E-Discovery Technology, discusses how the need to offer competitive services is driving AI adoption despite the technology putting pressure on the billable hour.

Business Wire
Feb 4th, 2026
Syllo appoints Alexis Mitchell as senior AI consultant to accelerate litigation platform

Syllo, an AI litigation workspace platform, has appointed Alexis Mitchell as Senior AI Consultant alongside expanding its product, engineering and customer success teams with talent from Meta, SpaceX, Amazon, Sony, Google and OpenAI. Mitchell brings over 20 years of experience in linguistics and data science from previous roles at Epiq, OpenText, Recommind and H5. She specialises in operationalising reusable AI workflows and has spoken on large language models and agentic AI at major industry conferences, including Legalweek 2025. The appointments support Syllo's expansion beyond eDiscovery and document review towards a unified litigation platform. Founded in 2019, Syllo provides an AI-powered workspace for legal teams across all litigation stages.

AlleyWatch
Oct 29th, 2025
The AlleyWatch Startup Daily Funding Report: 10/29/2025

The alleywatch startup daily funding report: 10/29/2025. The latest venture capital, seed, pre-seed, and angel deals for NYC startups for 10/29/2025 featuring funding details for Syllo, Arya Health, and much more. This page will be updated throughout the day to reflect any new fundings. Syllo - $30M. Syllo, an AI-powered litigation platform, has raised $30M in venture funding from investors that include Venrock and Two Seas Capital. Founded by Jeffrey Chivers and Theodore Rostow in 2019, Syllo has now raised a total of $39.4M in reported equity funding. AlleyWatch is NYC's leading source of tech and startup news, reaching the city's most active founders, investors, and tech leaders. Advertise today Arya Health - $18.2M Series A. Arya Health, an agentic AI platform for post-acute care caregivers and coordinators, has raised $18.2M in Series A funding led by ACME Capital. Founded by Arunram Kalaiselvan and Kunal Sarda in 2022, Arya Health has now raised a total of $25M in reported equity funding.