Simplify Logo

Full-Time

Designated CSE

Customer Solution Engineer, Cambridge

Confirmed live in the last 24 hours

Scality

Scality

201-500 employees

Object storage and cloud solutions provider

Data & Analytics

Expert

Cambridge, UK

Category
Sales Engineering
Sales & Solution Engineering
Solution Engineering
Required Skills
Python
Atlassian
Management
Perl
JIRA
Customer Service
Confluence
Linux/Unix
Requirements
  • Proven track record of customer facing professional services and /or support delivery or consulting
  • Minimum 10 years of technical implementation and technologies experience
  • Strong understanding of Linux Operating System architecture
  • In depth hands on UNIX/Linux system administration skills
  • Significant understanding of hardware, specially x86 platforms
  • Experience on storage environment
  • Solid networking knowledge
  • Knowledge of High Availability environment and container technologies
  • Knowledge with Web Servers, Backups, Email, Package Management, Monitoring
  • Scripting skills (Python, Perl, Shell), Automation
  • Knowledge of ITIL Problem and Change management processes
  • Knowledge of Atlassian stack (Jira, Confluence)
  • Fluent in English and French
  • Additional European language is a plus
Responsibilities
  • Delivering world-class customer service and expertise
  • Creating and using high-quality technical and business documentation
  • Organizing sequenced customers check-ins and preparing reports
  • Conducting customers’ platform monitoring
  • Analyzing and reporting metrics to customers
  • Performing planification and delivery of professional services
  • Conducting periodic reviews of customer operations
  • Processing tickets and managing escalations
  • Reviewing support cases for service improvement opportunities
  • Advising and working with customers for growth and future usage
  • Contributing to ad-hoc projects around knowledge management

Scality specializes in object storage and cloud solutions, offering immutable ransomware protection and data retention through object locking. Their technology unifies data management from edge to core to cloud, catering to a wide range of industries and trusted by major organizations for its exceptional file and object storage software.

Company Stage

Series E

Total Funding

$160M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

-3%

Benefits

Global offices & international relocation

Sports allowance program

Flexible spending account

Sponsor industry events, educational conferences, & technical seminars

Donation matching