Full-Time
Customer Support Engineer
Posted on 8/23/2025
Brooks Automation
1,001-5,000 employees
Semiconductor automation and vacuum solutions
No salary listed
Dublin, Ireland
Remote
Candidates must be based in Ireland.
 Customer Experience & Support (1) |
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- Education level: University or formal qualification in an electrical, electromechanical, or mechanical discipline.
- Minimum of 2 years of field service experience in a relevant or related industry, ideally customer-facing in semiconductor environment.
- Excellent problem-solving abilities and proactive attitude.
- Can understand and interpret technical documentation relevant to work e.g. technical drawings and electrical schematics.
- Confident in ethernet and serial protocol connections to process tools and within.
- Ability to work independently and as part of a team.
- Available to travel within EU and US for training.
- Full clean driving License
- Provides highly visible customer support through on-site service support for tool-down and service agreement based in Ireland but not limited to travel within the EU as required.
- Undertakes all maintenance activities of products in line with company standards, whilst ensuring complete customer satisfaction:
- Provides front-line support for key field service activities at customer sites, ensuring a strong focus on customer satisfaction.
- Conducts faultfinding and troubleshooting support in order to resolve or escalate issues within the agreed contractual timeframes in order to meet customer expectations.
- Conducts all field service activities within the boundaries of all applicable regulations, policies and procedures to ensure organizational, safety and health obligations are met.
- Provides detailed and accurate feedback on activities and compiles clear and concise reports for submission to customers and manager and/or technical support to enable informed decisions to be made to resolve product issues.
Brooks Automation provides automation and vacuum solutions for the semiconductor manufacturing industry. It operates in two main product lines: automation (including robotic systems and equipment for wafer handling and transport) and vacuum and instrumentation solutions (products to control and monitor the manufacturing environment). The way its products work is by using robotic systems to move and manage wafers through manufacturing steps, while vacuum systems and instrumentation regulate and observe the process environment to maintain clean, stable conditions and precise process control. The company differentiates itself by delivering integrated, high-performance automation and vacuum solutions that help semiconductor manufacturers boost productivity, improve yields, and reduce manufacturing costs. Brooks Automation’s goal is to enable customers to make their fabrication processes more efficient, reliable, and cost-effective in a global semiconductor market.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
$5.6M
Headquarters
Chelmsford, Massachusetts
Founded
1978
Simplify's Take
What believers are saying
- Lifeblood selects PathFinder for nationwide blood sample management.
- IntelliGuide vision accelerates deployments by 30 percent.
- Andrew Balderson appointed to lead PreciseFlex sales expansion.
What critics are saying
- Azenta Life Sciences competes directly with PathFinder products.
- THL undercuts lab market using Brooks semiconductor brand.
- PreciseFlex fails against Universal Robots' 70 percent dominance.
What makes Brooks Automation unique
- PathFinder Flex™ integrates decapper, cobot, and software for small labs.
- Hybrid Lab Automation unifies manual, benchtop, robotic solutions.
- PreciseFlex cobots enable fastest, safest automation without guarding.
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Benefits
Professional Development Budget
Company News
CHELMSFORD, Mass., July 26, 2024 /PRNewswire/ -- Brooks Automation, a global leader in innovative design, manufacture and commercialization of robotic automation for laboratories, is proud to announce its successful appointment as an official vendor for Lifeblood (Australian Red Cross Lifeblood), a globally renowned organization dedicated to the supply of blood and blood products.This achievement underscores Brooks' commitment to delivering high-quality, reliable, and advanced solutions to blood banks and laboratories worldwide. Our PathFinder™ systems are designed to give laboratory staff greater control over their sample management and can be deployed in discreet, high-value locations to maximize efficiency."We are honored to be chosen by Lifeblood to provide our PathFinder™ solution across the country," said Elise Hogan, Managing Director of Brooks Automation Australia – Laboratory Automation Solutions. "Our systems are designed to meet the stringent demands of blood banks globally, ensuring optimal performance and reliability in the sample management process."Brooks' comprehensive range of sample management automation includes:PathFinder™ 350D and D Plus benchtop pre-analytical decapping and sortingbenchtop pre-analytical decapping and sorting PathFinder™ 350A benchtop post-analytical sorting, sealing and archivingbenchtop post-analytical sorting, sealing and archiving PathFinder™ 450S benchtop sorting for pre- and post-analytical managementbenchtop sorting for pre- and post-analytical management PathFinder™ 900 floor-standing, all-in-one solution for aliquoting, decapping, secondary tube generation, sorting, sealing and archiving for higher volume applicationsfloor-standing, all-in-one solution for aliquoting, decapping, secondary tube generation, sorting, sealing and archiving for higher volume applications PathFinder™ TSM and PathFinder™ TDM OEM modules for incorporation into analytical platforms and track automationOEM modules for incorporation into analytical platforms and track automation AIM Autosamplers liquid sample handling and introductionThese solutions are utilized by laboratories around the world, not just in blood banks but anywhere that tube management is required, reflecting their broad applicability and proven effectiveness in the field.For more information about Brooks Automation and its range of laboratory automation systems, please visit www.brooks.com or email [email protected]. For a glimpse of the future, visit www.hybridlaboratoryautomation.com.About Brooks Automation: Brooks Automation is a leading provider of semiconductor manufacturing and laboratory automation solutions worldwide. Brooks' innovative products and technologies create an automated advantage, helping customers achieve higher efficiency, better quality, and greater operational flexibility.About Australian Red Cross Lifeblood: Australian Red Cross Lifeblood is a division of the Australian Red Cross dedicated to providing life-giving blood products and services. Its mission encompasses the collection, processing, and distribution of blood and blood-related products, as well as the promotion of blood donation and research into transfusion medicine
CHELMSFORD, Mass., July 24, 2024 /PRNewswire/ -- Brooks Automation is excited to announce its participation in the upcoming Association for Diagnostics and Laboratory Medicine Conference in Chicago next week. Attendees are invited to Brooks booth #3839 to see the debut of cutting-edge products designed to revolutionize laboratory operations. Lab professionals will have the opportunity to interact with Brooks products, ask questions, and see firsthand how these solutions can be implemented in real-life settings.The PathFinder Flex™ solution will take the stage on the booth for the first time. This innovative system combines the PathFinder 350D benchtop decapper and sorter with a PreciseFlex™ collaborative robot and rail system, a manual cart, and a unifying software that seamlessly connects and controls the solution. The PathFinder Flex™ addresses critical high-value problems in small to medium-sized labs, offering an attractive return on investment even for those processing fewer tubes. By automating tedious, repetitive tasks, the PathFinder Flex™ significantly decreases operator touch time, increases walkaway time, and optimizes throughput and utilization, allowing lab staff to focus on more critical tasks.The Brooks booth will also feature IntelliGuide™ vision that enables 30% faster deployments with Auto-Teach and Clear-Check, and a preview of the soon-to-be-released PreciseFlex c5 robot that enables higher instrument density.Future of Laboratories: Introducing Hybrid Lab AutomationBrooks Automation is pioneering Hybrid Lab Automation
Brooks Automation launches PreciseFlex Vision Gripper.
Brooks Automation appoints Andrew Balderson as sr. director, Sales & marketing, brooks’ preciseflex collaborative robots.
Brooks Automation (NASDAQ: BRKS) released its FQ4 results and sparked a 5% decline in share prices.