Head of Warehouse Operations

Job Description: Head of Warehouse Operations (U.S.)

About JD.com
JD.com is China's largest online retailer and its biggest overall retailer, as well as the country's biggest Internet company by revenue. JD.com sets the standard for online shopping through its commitment to quality, authenticity, and its vast product offering covering everything from fresh food and apparel to electronics and cosmetics. Its unrivaled nationwide fulfillment network provides standard same- and next-day delivery covering a population of more than 1 billion – a level of service and speed that is unmatched globally. As a technology-driven company, JD.com builds reliable and scalable platforms that bring value to partners and customers in sectors such as e-commerce, logistics, Internet finance, cloud computing, and smart technology. For more information, visit www.corporate.jd.com.

About JD Logistics
JD Logistics, a business group under JD.com, leverages the company's advanced technology and logistics expertise to provide smart supply chain and logistics services to businesses across a wide range of industries. JD.com has one of the largest fulfillment infrastructures of any e-commerce company in the world. JD.com is the only e-commerce platform in the world to provide small-to-medium-sized warehousing, oversized warehousing, cross-border, cold chain delivery, frozen and chilled warehousing facilities, B2B, and crowdsourcing logistics. For more information, visit www.jdwl.com.

Position Overview
JD Logistics is seeking a dynamic and experienced Head of Warehouse Operations to lead our U.S. warehousing strategy and operations. This role is critical to ensuring the efficiency, accuracy, and scalability of our fulfillment network in the U.S. market.

Responsibilities

• Develop and execute the strategic vision for JD Logistics' warehouse operations in the U.S., ensuring alignment with business growth objectives and customer satisfaction goals.
• Oversee all aspects of warehouse operations, including inventory management, order fulfillment, inbound and outbound logistics, and facility management.
• Implement and maintain best practices for warehouse processes, including receiving, picking, packing, and shipping, to ensure operational excellence and high productivity.
• Leverage advanced warehouse management systems (WMS) and automation technologies to enhance efficiency, reduce costs, and improve accuracy.
• Develop and monitor key performance indicators (KPIs) to measure operational efficiency, accuracy, and cost-effectiveness, implementing corrective actions as necessary.
• Ensure compliance with all local, state, and federal regulations related to warehouse operations, including safety and labor laws.
• Collaborate with cross-functional teams, including transportation, supply chain, and customer service, to ensure seamless end-to-end logistics.
• Drive initiatives to optimize warehouse layout, resource allocation, and labor management, ensuring scalability and cost control.
• Lead, mentor, and develop a team of warehouse managers and staff, fostering a culture of accountability, collaboration, and continuous improvement.

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field (Master’s degree or professional certifications like Six Sigma, APICS, or Lean preferred).
• Over 10 years of experience in warehouse operations management, with at least 5 years in a senior leadership role overseeing large-scale, high-volume facilities.
• Proven expertise in warehouse automation, robotics, and advanced warehouse management systems (WMS).
• Strong analytical and problem-solving skills, with a track record of optimizing warehouse layouts, workflows, and labor efficiency.
• Demonstrated ability to manage budgets, control costs, and drive operational improvements in a high-growth environment.
• Deep knowledge of safety standards, labor laws, and compliance requirements in the U.S.
• Exceptional leadership and communication skills, with the ability to manage and inspire diverse teams across multiple locations.
• Experience in managing third-party logistics (3PL) providers and building partnerships with key stakeholders.

Preferred Qualifications

• Experience in the e-commerce or retail sectors, managing warehouses with complex product categories and high throughput.
• Familiarity with sustainability initiatives, including energy-efficient warehousing and waste reduction practices.
• Fluency in Mandarin Chinese is a strong plus, alongside proficiency in English.
• Hands-on experience with real-time data analytics, IoT, and AI-driven warehouse optimization tools.

Why Join JD Logistics?
As the Head of Warehouse Operations in the U.S., you will lead a critical component of JD Logistics’ expansion into the American market, ensuring that our fulfillment network delivers unmatched speed, accuracy, and service quality. If you are a visionary leader with a passion for operational excellence and logistics innovation, we encourage you to apply.