Senior Customer Success Manager
Updated on 4/9/2024
Citylitics

51-200 employees

Public infrastructure data intelligence provider
Company Overview
Citylitics Inc. distinguishes itself in the infrastructure sector by effectively leveraging data aggregation and analysis to provide nuanced sales intelligence, particularly in the realms of water treatment, wastewater management, and transportation. Their adept use of technology to track and interpret the distribution of funds from initiatives like the American Recovery Act translates into actionable insights for vendors and AECs, enabling a more strategic approach to public infrastructure projects. This focus on data-driven decision-making positions Citylitics as a valuable partner for businesses seeking to navigate the complexities of government funding and project opportunities at various administrative levels.
Data & Analytics
B2B

Company Stage

Series A

Total Funding

$11.1M

Founded

2012

Headquarters

Toronto, Canada

Growth & Insights
Headcount

6 month growth

13%

1 year growth

22%

2 year growth

47%
Locations
Toronto, ON, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
CategoriesNew
Customer Success & Support
Customer Experience
Sales & Account Management
Customer Success Management
Strategic Account Management
Requirements
  • 5+ years of B2B Customer Success, Account Management or Sales experience
  • Familiarity with SaaS metrics and platforms
  • Demonstrated experience in owning and leading the development of strategies on assigned accounts in partnership with appropriate stakeholders
  • Proven track record in building executive relationships, developing champions within our customer base, while managing a $2m+ book of business and exceeding gross retention targets
  • Experience with executive level communication, engagement, and presentation skills
Responsibilities
  • Strategic ownership of an enterprise portfolio over the entire customer lifecycle (post contract execution)
  • Successful creation and ownership of up-to-date account plans in order to grow strong customer relationships where you have earned the position of trusted advisor
  • Customer participation in case studies, testimonials, and references
  • Influencing Citylitics’ strategy and the Product roadmap through the extraction and sharing of customer feedback to relevant internal stakeholders
  • Maintenance of a developed in-depth knowledge of your customers’ industry, technology, products, and services
  • Visibility at the customers’ executive level to drive awareness of Citylitics' offerings and value at a macro level
  • Maintenance of good data hygiene across your portfolio within the Customer Success team’s CRM and other relevant tracking systems
  • Other duties as assigned