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Customer Experience Specialist
Posted on 8/3/2022
Garner, NC, USA
Experience Level
Desired Skills
  • High school graduate: 2- or 4-year college graduate preferred
  • Prior experience in a rental environment preferred
  • Ability to effectively communicate verbally and in writing
  • Effective interpersonal skills with customers and employees
  • Computer proficiency to include Microsoft Word and Excel
  • Solid math skills
  • Ability to handle multiple projects, prioritize, meet deadlines and work independently with initiative
  • Resourceful and well organized; efficient and detail oriented
  • Ability to adapt to frequent change in a high-pressure environment
  • Strong sense of responsibility and desire to complete tasks properly
  • Ability to work independently or as part of a team
  • Forklift certification preferred
  • Order Management: Ensures purchase orders are properly entered into procurement system to include price and quantity
  • Answers local service center phone calls and responds to online inquiries
  • Dispatches service calls
  • Completes process for receiving materials, goods and services timely and accurately
  • Supports Service Shop Technicians and Mobile Technicians in completing work orders and pulling necessary parts for product repair
  • Customer Delivery & Returns: Arranges delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms
  • Ensures delivery personnel have accurate site address details and paperwork for customer acceptance. Assists with loading product for customer delivery
  • Schedules and coordinates preventative maintenance for sales and delivery vehicles
  • Completes off-rental process in Rental Results
  • Schedules product pick-up and prepare paperwork for customer sign off
  • Walk-in Customers & Vendors: Greets and provides assistance to walk-in customers
  • Processes customer requests such as rental quote generation and order placement
  • Receives deliveries
  • Safety: Acts as site champion for safety. Manages injury reporting through GenSuite
  • Participate in routine safety calls and/or meetings
  • Participation in Xylem Watermark volunteer activities

10,001+ employees

Innovative water solutions
Company mission
Xylem helps consumers solve water. The company works to bring clean water, sanitation and hygiene education to schools and communities in emerging markets, and respond with water solutions when disaster strikes around the globe
  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.
Company Values
  • Respect: for each other, for diversity of people and opinions, for the environment
  • Responsibility: for our words and actions, for customer satisfaction, for giving back to our communities
  • Integrity: for acting ethically, for doing what we say we’ll do, for having the courage to communicate with candor
  • Creativity: for thinking beyond boundaries, for anticipating tomorrow’s challenges, for unlocking growth potential