Description
No prior automotive industry experience is required to apply! We are seeking individuals with various industry backgrounds.
- Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail
As a Call Center Representative, you will be on the front lines of delivering elevated hospitality and ensuring each guest has a memorable experience to develop a loyal customer base. You will impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle
Responsibilities:
- Demonstrate a high “HQ” (Hospitality Quotient) consisting of kindness and optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
- Answers incoming phone calls in an extremely courteous, enthusiastic, and professional manner as part of our call center
- Scheduling service reservations
- Identify guests’ needs, clarify information, and offer assistance and support
- Responding to guest inquiries via chat
Qualifications:
- Education: At least 18 years of age
- Experience: Experience with Reynolds & Reynolds is a plus
- Skills:
- Focus on providing customers an outstanding experience in every interaction
- Must enjoy a fast-paced environment that includes working with a high volume of phone calls, chats, and email inquiries
- Ability to multi-task (example: finishing emails or chat sessions while taking calls)
- Organizational skills
- Able to develop and maintain the knowledge base required to properly assist guests in a fast-growing company
- Ability to de-escalate a guest interaction
- Able to work as a team player and uphold the company’s standards of professionalism and integrity
- Strong communication skills
- Punctual and dependable with scheduling flexibility
Physical Requirements:
- Work Environment: Primarily office-based, involving prolonged periods of sitting at a desk.
- Computer Use: Frequent use of a computer for handling calls, entering data, and managing customer information.
- Visual Acuity: Must be able to read and interpret information on computer screens and printed materials.
- Manual Dexterity: Ability to use a keyboard, mouse, and other office equipment.
- Mobility: Occasional walking, standing, and reaching within the office environment.
- Communication: Clear verbal and written communication skills are essential for interacting with customers and colleagues.
- Hearing: Good hearing ability to effectively listen to and understand customer inquiries over the phone.
- Physical Effort: The job may occasionally require lifting items up to 25 lbs.
Benefits of Working at Swickard:
- Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Ongoing training and support
- Opportunities for continued personal and professional growth.
- Competitive compensation and comprehensive benefits package!
- We are an Equal Opportunity Employer and value diversity and inclusion at our company.
About Us
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and services.
- We are a team. Everyone plays a role in our success.
- Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
- Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
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