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Full-Time

Head of Customer Success

Support & Services

Updated on 6/24/2024

Cohere

Cohere

501-1,000 employees

Provides AI-powered natural language processing

AI & Machine Learning
Crypto & Web3
Financial Services
Education

Expert

New York, NY, USA

Category
Customer Experience
Customer Success
Customer Support
Customer Success & Support
Sales & Account Management
Requirements
  • 10+ years of leadership experience in Customer Success, Technical Support, and Services
  • Work experience in AI, ML, Data Engineering, Cloud, SaaS, or Tech Infra industry
  • Exceptional relationship-building skills
  • Collaborative mindset
  • Experience in strategy building
Responsibilities
  • Drive product adoption and customer experience for largest customers
  • Define customer lifecycle and influence product roadmap
  • Lead customer-facing teams
  • Measure and analyze customer data
  • Enhance customer journey
  • Champion the customer within the organization
  • Collaborate with internal teams

Cohere specializes in language AI, offering powerful embeddings models for understanding text and a Command model for generating and summarizing text. The company emphasizes secure deployment options and customizable models, enabling businesses to leverage world-leading natural language processing (NLP) technology while keeping their data private and secure.

Company Stage

Series C

Total Funding

$440M

Headquarters

Toronto, Canada

Founded

2019

Growth & Insights
Headcount

6 month growth

24%

1 year growth

104%

2 year growth

522%