Workplace Hospitality Associate

Blackstone is the world’s largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1.1 trillion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, Twitter, and Instagram.
 

Job Title: Associate / Workplace Hospitality

The Global Corporate Services (GCS) team at Blackstone assists all global offices and lines of business across the firm. The GCS team is delineated by its Corporate Real Estate & Strategy (CRES), Administrative Services (AS) and Travel & Expense (T&E) departments which deliver services associated with Corporate Real Estate, Workplace Services, Facilities, Design & Construction, Office Services, Conference, Meeting Room & Internal Events Management, Catering Dining & Pantry Services and Travel Expense and Records Management.  We are seeking a full-time employee to join and lead hospitality services and internal meetings in New Jersey, based in the Summit office.

Position Overview:

Blackstone is seeking an experienced client services professional that will report into the Global Head of Administrative Services. This position will be responsible for managing and coordinating operational teams in New Jersey, but with engagement and support across the AMERS office portfolio, to high quality, right-sized services. The office hosts a combination of permanent and hoteling employees. This function serves as the initial point of contact for employee inquiries, issues, troubleshooting, complements and feedback related to the services within the office. The candidate is responsible for delivering exceptional employee experience through engagement, proactive communication and high touch service.

Full time, onsite Monday - Friday

Responsibilities include, but are not limited to the following:

• Oversight of all New Jersey office hospitality and business services – reception, pantries, conference room and hoteling bookings, and office services.
• Responsible for the onsite day of coordination, planning, scheduling, and overall quality control of all meeting rooms.
• Manage outsourced provider personnel.
• Partner with service providers to ensure catering, event set up, service, and quality expectations are met.
• Act as primary relationship manager for all professional and corporate group contacts for the design, configuration and provision of services.
• Assist with conference/meeting room & officewide walkthroughs to ensure spaces are presentable and up to Blackstone standard.  Managing maintenance, repairs, and cleanliness.
• Be one of the expert users for the firm’s conference room booking platform (EMS)
• Responsible for maintaining and fostering positive internal and external relationships, with clients, vendors, and service providers.
• Build and document standard operating procedures for all service teams (reception, pantries, conference rooms, meeting & hoteling requests, office supplies and events)
• Regular inventory and quality check of all supplies needed in the office.
• Partner with GCS CRES and T&E team to deliver holistic office-based experiences
• Ensure adherence with regional health and safety regulations, and that all food and beverage areas are maintained to the highest standards of cleanliness.
• Collaborate with Facilities and Procurement team to onboard new vendors and keep vendors up to date with insurance and building requirements.

• Prepare monthly reports to identify opportunities, efficiencies and cost optimization of services
• Proactively manage and maintain positive vendor relationships (i.e. outsourced vendors, food and beverage suppliers, etc); including conducting regular performance evaluation meetings to ensure BX service levels and values are achieved and within budget as well as invoice processing and payments/re-charges

• Assume the role as an “expert in residence” in space optimisation, keeping up-to-date on emerging technologies - in the hoteling, meeting and booking process.

• Report, track and monitor internal meeting/event/visitor activity, demand and data points, regular analysis and propose process improvements; e.g., tech systems EMS, Cvent, Envoy

Qualifications / Skills:

• Bachelor’s degree and minimum 3+ years of related experience in operations, hospitality, food & beverage, reception services
• Excellent interpersonal skills
• Motivated, responsible self-starter who operates with a sense of urgency and is results-oriented; takes initiative, leadership qualities and able to work within a group or alone
• Exceptional customer service orientation
• Excellent organizational and multi-tasking skills with the ability to prioritize multiple meetings and deliverables with a high level of attention to detail                           
• Able to meet frequent and specific deadlines and follow up consistently to ensure tasks are completed
• Excellent, clear written and verbal communication skills
• Have a collaborative, positive, team-oriented attitude                                                                           
• Highest level of professionalism, discretion, and professional integrity
• Have sound judgment in order to resolve problems and make decisions
• Familiarity and understanding of various corporate services specific systems; including but not limited to Concur, IWMS tools, advance Adobe, BOX, Document Management tools, floorplan viewing software, EMS conference booking tools, strongly preferred, MS Office Suite: specifically comfortable working with numbers, advanced Excel skills required
• Strong work ethic, patience and a winning attitude. Calm and collected under pressure
• Resourceful, anticipates stakeholder requirements, adaptive and proactive to issues and changes
• Highest level of professionalism

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position.  Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Expected annual base salary range:

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables.

Additional compensation: Base salary does not include other forms of compensation or benefits offered in connection with the advertised role.

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.  All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.

If you need a reasonable accommodation to complete your application, please email Human Resources at HR-Recruiting-Americas@Blackstone.com.

Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:

• Attending client meetings where you are discussing Blackstone products and/or and client questions;

• Marketing Blackstone funds to new or existing clients;

• Supervising or training securities licensed employees;

• Structuring or creating Blackstone funds/products; and

• Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.

Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis.  Please speak with your Blackstone Recruiting contact with any questions.

To submit your application please complete the form below. Fields marked with a red asterisk * must be completed to be considered for employment (although some can be answered "prefer not to say"). Failure to provide this information may compromise the follow-up of your application. When you have finished click Submit at the bottom of this form.