Full-Time
Murex Support Analyst
360 IT Professionals
11-50 employees
Software development, mobile/web, and Salesforce solutions
No salary listed
Chicago, IL, USA
In Person
 Customer Experience & Support (2) |
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- FO/Murex functionalities covering Front Office, Middle Office, and Back Office capabilities
- Back Office Support – OSP, workflow, payments, accounting, confirmations
- Front Office – Deal entry, simulation, pricing, pre-trade rules, understanding of trading products
- Middle Office – Value at Risk (VAR), risk management
- Creating and editing simulation views and layouts
- Trade workflows
- Adding and editing typologies (structures)
- Importing test cases and configuration changes
- End of Day processing
- Monitor Murex based support tickets, provide support with end-user issues, and escalate issues to the support manager as needed
- Communicate effectively in non-technical terms with end users to troubleshoot issues and reach resolution
- Diagnose Murex issues and train internal support staff on how to diagnose similar issues going forward
- Contribute to customer and support analyst how-to documentation, knowledge base articles, and internal troubleshooting guides
- Prioritize tasks and manage time effectively under time constraints
360 IT Professionals provides custom software development services, covering product development, mobile and web technologies, workforce solutions, and Salesforce cloud services. They build bespoke software tailored to each client, using a mixed team of seasoned experts and energetic new professionals guided by best practices in Silicon Valley. The company emphasizes ethical, agile collaboration to deliver high-value solutions that help clients become more productive and scalable. What sets them apart is their blend of experienced talent with fresh perspectives, a strong local presence in Fremont, CA, and a disciplined focus on delivering practical, business-focused results rather than generic tech features. Their goal is to be a trusted partner that helps clients evolve into more productive units by providing complete software development capabilities and end-to-end support.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Fremont, California
Founded
2013
Simplify's Take
What believers are saying
- Clutch highly rates IT staffing and development services at $25-$49/hr.
- Active hiring for 60 roles signals expansion in Fremont tech market.
- $54.8M revenue from diverse tech stack including JavaScript and PHP.
What critics are saying
- Poor Clutch reviews cause 70-90% market erosion in 3-6 months.
- Google poaches 30% engineers leading to high turnover in 6-12 months.
- AI platforms displace 60% revenue from PHP contracts in 12-24 months.
What makes 360 IT Professionals unique
- Blends experienced and young professionals for innovative software solutions.
- Specializes in .NET, PHP, Android, iPhone, and Salesforce cloud services.
- Offers IT staffing, product development, and mobile technologies from Fremont.
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Benefits
Remote Work Options