Strategic Account Manager

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Strategic Account Manager is responsible for overseeing enterprise account management within the health plan channel, driving company growth by building strategic relationships and expanding partnerships with existing contracted and high-potential health plans. This role will be a crucial individual contributor for the team and must bring strong collaboration and communication skills. The Strategic Account Manager will partner with key decision-makers in health plan leadership, effectively demonstrating the value of AnewHealth’s solutions, increasing referrals, and driving year-over-year growth across assigned accounts through case management programs and other payer initiatives.

Responsibilities

• Develop and implement strategies, tactics, and solutions to ensure the overall success and year-over-year growth of assigned health plan accounts across all regions.Partner with health plan leadership to understand specific needs, inform strategy, and identify potential service expansion opportunities.

• Stimulate, surface, and shape demand for AnewHealth’s solutions within the health plan market.

• Collaborate with internal teams to drive maximum utilization and engagement within assigned plans.

• Track key performance indicators to monitor referral volume, program utilization, market penetration, and member outcomes.

• Conduct client visits (virtual and in-person) to maintain strong partnerships, address evolving needs, and uncover opportunities.

• Attend and participate in industry conferences and events to build relationships, represent AnewHealth, and share our value proposition with prospective and current partners.

• Share insights and feedback from client interactions to help refine and improve internal workflows and service delivery.

• Support onboarding and implementation efforts for new health plan clients and referral programs.

• Stay current on healthcare policy, payor trends, and managed care initiatives to guide account strategy.

• Ensure HIPAA and all applicable regulatory guidelines are followed in all communications and activities.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.

Qualifications

These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education:

• Required:  Bachelor’s degree in Business Administration, Sales, or other related field.

Experience:

• Required: 7-10 years’ experience in account management and/or sales ideally with Medicare Advantage, Medicaid, or other managed care organizations.

Skills & Abilities:

• Familiarity with the health plan system, including case management workflows, risk-bearing models, and payor-provider collaboration.

• Full understanding of the health plan partnership, including key thought leaders and how to best connect/align with them

• Effective verbal and written communication skills to clearly convey ideas, manage change, and deliver value

• Effective verbal and written communication skills to clearly convey ideas and value to diverse audiences.

• Experience engaging with both clinical and administrative stakeholders at all levels within payer organizations.

• Proficient in Salesforce (or other CRM systems) and Microsoft Office Suite.

• Self-starter with strategic planning ability and strong organizational skills.

• Able to manage multiple priorities in a fast-paced, evolving environment.

• Embodies AnewHealth’s core values and mission-driven approach.

Physical & Mental Demands

This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.

Expected Hours of Work:  This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
 

Travel

Travel will be determined at the discretion of the Strategic Account Manager and client needs. Occasional travel may be required for client meetings, conferences, or Growth team events. Estimated travel is approximately once per month, but may vary depending on partnership activity and business priorities.

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.