Full-Time

Print Operations Manager

Posted on 8/14/2024

Lob

Lob

201-500 employees

Digital platform for marketing campaign optimization

Consumer Software
Cybersecurity

Compensation Overview

$107.5k - $120kAnnually

+ RSUs + Equity + Perks + Competitive Benefits

Senior, Expert

Detroit, MI, USA + 3 more

More locations: Philadelphia, PA, USA | Chicago, IL, USA | Charlotte, NC, USA

Must be on-site at least 50% of the time in Chicago, Charlotte, Philadelphia, or Detroit.

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Sales
Data Analysis
Requirements
  • Have a Bachelor’s degree and/or at least 7-10+ years of relevant, print operations-oriented work experience.
  • 7-10+ years of experience working directly with commercial printers, logistics companies and the USPS.
Responsibilities
  • Monitor day to day on-site operations of a regional group of printers in the Lob PDN. Ensure that all jobs are processing adhering to Quality Standards and SLA requirements.
  • Oversee an on-site QC staff member at each location and coordinate their activities in accordance with the Lob Quality Initiative.
  • Work with Sales and Customer Team on projects that require special handling outside of our existing workflow.
  • Work with Product and Integrations team to Manage the onboarding process for new programs requiring additional resources beyond normal production.
  • Document project requirements via a written Statement of Work/RFP.
  • Process appropriate requirements of live projects and review details with Sales Representative and /or Customer Team Representatives.
  • Respond to questions and concerns from clients and Customer Team Representatives. Provide information and solutions.
  • Review production samples to ensure they meet customer expectations.
  • Proactively find and implement new technology, systems and processes to reduce manual or ad hoc practices to improve process variance and streamline operations.
  • Suggest and work with team members to revise standard operating processes to improve delivery times.
  • Work with team management to set strategic goals and work with colleagues and the team to achieve those operational goals.
  • Collaborate with product and engineering teams to build the next generation of technology to integrate Lob with new USPS and commercial printer offerings.
  • Conduct in-depth data analysis of the print partners under your supervision’s performance and develop deep understanding of value drivers to identify improvement areas and opportunities.
  • Understand the financial/operational tools and reporting to ensure network performance meets business metrics and requirements.
  • Effectively work with internal teams to improve Lob’s routing engine, softwares, data ingestion, and dashboards.
  • Communicate effectively across all levels (within the team, to cross-functional partners and leadership).
  • Develop a understanding of supply side partners and Lob technology.

Lob.com provides a platform designed to help businesses improve their marketing, operations, and development processes. The main service offered is tools that allow companies to execute their marketing campaigns more efficiently while also calculating their return on investment (ROI). This means businesses can better understand the costs associated with their campaigns and how much profit they are generating from them. Additionally, Lob.com has a print delivery ecosystem that ensures the safe delivery of printed marketing materials, adhering to important data protection standards like GDPR, SOC 2, and HIPAA. This focus on data security is crucial for clients who manage sensitive information. Unlike many competitors, Lob.com combines digital marketing tools with a certified print delivery network, making it a unique option for businesses. The goal of Lob.com is to streamline marketing efforts for its clients while ensuring their data remains protected.

Company Stage

Series C

Total Funding

$77.2M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

2%

1 year growth

-1%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • 74% of marketers find direct mail more effective than email, boosting Lob's appeal.
  • Lob's launch of Lob.org enhances its corporate social responsibility and brand reputation.
  • Increased budgets for direct mail in 2023 indicate a growing market for Lob.

What critics are saying

  • Emerging direct mail platforms could challenge Lob's market share with innovative solutions.
  • Rising paper and printing costs may impact Lob's profitability and pricing strategies.
  • Changes in privacy laws like CPRA could increase compliance costs for Lob.

What makes Lob unique

  • Lob automates direct mail, reducing processing time and improving data quality.
  • Lob's platform is certified for GDPR, SOC 2, and HIPAA data protection standards.
  • Lob serves high-profile clients like Expedia, Twitter, and ThredUp.

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Benefits

Competitive equity program

Learning and development opportunities

Health benefits for you and your dependent(s)

Unlimited PTO

Paid volunteer time

Commuter benefits

Wellness program

Free lunch, dinner, and snacks

INACTIVE