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Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Evolve Technology

Evolve Technology

201-500 employees

Advanced weapons detection systems for security

Cybersecurity
AI & Machine Learning

Compensation Overview

$73k - $100kAnnually

+ Equity + Benefits

Junior, Mid

Los Angeles, CA, USA

Category
Customer Education & Training
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Marketing
Requirements
  • Excellent relationship builder
  • Passionate about customer experience
  • Ability to establish proactive success plans
  • Strong understanding of Evolv solutions
  • Ability to provide training on Evolv products
  • Ability to develop engagement strategies
  • Experience in customer success or related field
Responsibilities
  • Serve as primary point of contact upon deal closure to smoothly transition from "sale-to-success" by coordinating installation and training and owning client onboarding.
  • Develop engagement strategies in collaboration with customers for the delivery of Quarterly Business Reviews (QBRs), product performance reviews, and to provide meaningful touchpoints across the entire customer journey.
  • Become an expert in Evolv solutions and educate customers on the use and benefits of our products.
  • Represent the voice of the customer to provide insights and improvement requests into the core product and marketing, sales and services process.
  • Proactively monitor renewal risks such as poor adoption, customer support issues, product limitations and work with a cross-functional team to quickly address any issue.
  • Understand the client decision making process and organization structure; update and maintain Evolv CRM system with relevant and current account details and contacts.
  • Assist with Voice of Customer surveys.
  • Help drive customer references and case studies.
  • Identify expansion opportunities and partner with sales to successfully close such opportunities.
  • Achieve/exceed target KPIs including but not limited to: renewal %, system usage data, NPS, upsell %.
  • Drive forward the customer lifecycle to ensure customer and Evolv mutual success. Take full accountability for your accounts in all aspects: Anticipating customer needs and proactively addressing them throughout the customer lifecycle, demonstrating lead time awareness, ensuring a frictionless renewal process, and ultimately positioning your accounts for growth.
  • Ensure timely and successful customer onboarding, enablement, and training to help customers realize the business value of our partnership and offerings.
  • Maintain customer satisfaction by engaging the right Evolv teams, removing roadblocks, and influencing product roadmaps in support of our existing customers.
  • Guide and support customers through the organizational changes needed to unlock the full value of the cloud, and help them staff, train, and align their people and partners to deliver on their cloud transformation.
  • Assist with support escalation to ensure critical, business-impacting issues are organized and resolved as quickly as possible.

Evolv Technology specializes in advanced weapons detection systems designed for security screening in various venues such as sports stadiums, entertainment venues, schools, and workplaces. Their systems utilize advanced sensors and artificial intelligence to quickly and accurately identify potential threats, ensuring a safe environment for large groups of people. Unlike many competitors, Evolv Technology focuses on enhancing security without compromising the user experience, making the screening process seamless. The company generates revenue through the sale and leasing of its detection systems, along with ongoing service and maintenance contracts, which provides a stable income stream. Evolv Technology aims to contribute to public safety by continuously improving its technology and expanding its market presence.

Company Stage

IPO

Total Funding

$759.3M

Headquarters

Waltham, Massachusetts

Founded

2013

Growth & Insights
Headcount

6 month growth

7%

1 year growth

13%

2 year growth

45%
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Simplify's Take

What believers are saying

  • Evolv's partnerships with high-profile clients like T-Mobile Arena, MGM Grand Garden Arena, and Lee Health highlight its market leadership and reliability.
  • The company's strong financial performance and significant growth indicate promising career stability and opportunities for advancement.
  • Innovative solutions like Evolv Express 7.0, which reduces false alarms and enhances user experience, demonstrate the company's commitment to continuous improvement.

What critics are saying

  • The competitive landscape in security technology is intense, requiring Evolv to continuously innovate to maintain its edge.
  • Dependence on high-profile clients means that losing a major contract could significantly impact revenue and market perception.

What makes Evolve Technology unique

  • Evolv Technology leverages advanced sensors and AI to provide seamless and accurate weapons detection, setting it apart from traditional security screening methods.
  • The company's focus on enhancing user experience without compromising security makes it a preferred choice for high-traffic venues like sports stadiums and entertainment venues.
  • Evolv's recurring revenue model through sales, leasing, and maintenance contracts ensures a stable income stream and continuous innovation.