Bilingual Patient Call Center Representative
English/Spanish
Posted on 3/1/2024
Luna Physical Therapy

501-1,000 employees

Personalized in-home physical therapy via app scheduling
Company Overview
Luna Physical Therapy is a leading provider of in-home physical therapy services, offering personalized care that is both convenient and accessible. Their partnership with renowned healthcare providers and the use of a user-friendly app for scheduling appointments sets them apart from traditional clinics. The company's dedicated and knowledgeable therapists, who are available seven days a week, provide undistracted, patient-focused care, which has led to improved treatment adherence and customer satisfaction.

Company Stage

Series B

Total Funding

$59M

Founded

2018

Headquarters

Nashville, Tennessee

Growth & Insights
Headcount

6 month growth

14%

1 year growth

42%

2 year growth

152%
Locations
Rocklin, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Customer Success & Support
Requirements
  • Office Admin experience, 1 year required
  • Demonstrates a high level of customer service and interpersonal communication skills
  • Call/Contact center or other high call volume experience, preferred
  • Proficient with Google Suite
  • Highly detail-oriented
  • Ability to multi-task in a fast-paced work environment
  • High School Diploma or equivalent
  • Ability to read, write, and speak Spanish and English fluently
Responsibilities
  • Manage the registering, scheduling and rescheduling for all new and existing patients
  • Record Management – Ensure the proper information is obtained and communicated with the patient (i.e. identification, patient history, insurance information, missed appointment policy, therapist arrival instructions, intake form, etc.)
  • Receive, screen and coordinate telephone calls from healthcare providers
  • Place outbound calls and emails to patient leads