Bilingual Patient Call Center Representative @ Luna Physical Therapy

About Luna

Physical therapy is powerful—for developing strength, managing emerging conditions, or recovering from surgery. But it’s challenging for physical therapy to make a significant clinical impact because therapists and patients are worn out. Through technology and innovation, Luna makes it easier to give and receive care. Driving faster recoveries for lasting health in an industry long overdue for change, Luna is reimagining the physical therapy experience for all.

Here at the Luna headquarters in Rocklin, the Bilingual Patient Call Center Representative (better known as Concierge Associate - Patient Onboarding) will be responsible for answering incoming calls from both new and recurring patients and scheduling them with available physical therapists in Luna’s network. Our ideal candidate will be able to work efficiently while exhibiting exceptional communication skills and professionalism in order to ensure a high level of customer service and patient satisfaction.

What you will do:

Manage the registering, scheduling and rescheduling for all new and existing patients
Record Management – Ensure the proper information is obtained and communicated with the patient (i.e. identification, patient history, insurance information, missed appointment policy, therapist arrival instructions, intake form, etc.)
Receive, screen and coordinate telephone calls from healthcare providers
Place outbound calls and emails to patient leads

You will be a good fit if you have:

Office Admin experience, 1 year required
Demonstrates a high level of customer service and interpersonal communication skills
Call/Contact center or other high call volume experience, preferred
Proficient with Google Suite
Highly detail-oriented
Ability to multi-task in a fast-paced work environment
High School Diploma or equivalent
Ability to read, write, and speak Spanish and English fluently

What Luna can offer you:

Medical, dental & vision benefits
401k
Hybrid work from home options (minimum 6 months of on the job training in Rocklin, CA office and must meet performance expectations)
A fun collaborative work environment with a fast-growing, innovative company that is changing the face of healthcare!

Physical therapy, delivered.www.getluna.com

#LUNACORP1

Luna Values

Care Exceptionally

We value safety and trust even when mistakes occur. We prioritize open and purposeful communication, addressing concerns early and often. We apply creative and innovative efforts aimed at enabling the success of our patients, therapists, physicians, partners, and team members.

Incredibly Relentless

We prioritize persistence even over immediate success. We understand that continuous effort often leads to greater long-term achievements. We empower each other to make decisions, and approach our goals deliberately and holistically.

Be Impactful

We prioritize fewer high-impact goals over lots of low-impact goals. We are decisive, yet keep an open-mind. We assume positive intent, and hold one another accountable. We know that the details matter, and take ownership in solutions that prioritize the patient and therapist experience.

Become 1% Better, Every Day

We value continual growth over the professional "comfort zone." We have a culture of curiosity and an obsession for constant improvement. We believe there’s always a better way to do things. We celebrate our successes and learn from our failures.

What you will do:

You will be a good fit if you have:

What Luna can offer you:

6 month growth

1 year growth

2 year growth