You will:

• Own the renewals process for our Enterprise portfolio, including contract negotiations, billing, and customer communication
• Own a book of SMB and Mid-Market accounts, responsible for the end-to-end sales process for any inbound new, renewal, professional services, and other expansion opportunities 
• Collaborate with CS Ops to automate the SMB and Mid-Market renewal process,  including the creation and maintenance of email templates and workflows in Catalyst for new, expansion, and renewal processes 
• Maintain accurate customer data and renewal forecasts in our CRM system
• Negotiate and execute contracts (in partnership with Deal Desk) that align with customer goals
• Effectively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure timely renewal commitments  
• Drive, and lead the renewals process for your book of business to preserve and improve customer contracts and relationships
• Partnering with finance to ensure customers are meeting their financial commitments to Density
• Maintain and report an accurate rolling 120-day forecast of renewals
• Exercise extreme rigor in Salesforce hygiene 
• Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate
• Becoming a Density product expert, learning the ins and outs of our customer’s use cases and occupancy analytics
• Provide input on product development and pricing strategies based on customer feedback and market trends
• Develop and implement strategies to ensure a high renewal rate, including customer outreach and engagement
• Ruthlessly prioritize and partner with the VP of CS and CS Ops to identify opportunities to build out the function and get increased leverage

You have:

• 5+ years of experience in a customer-facing role with 2+ years managing Enterprise commercial relationships
• Experience with Salesforce Lightning opportunity workflows and reporting 
• The ability to maintain accurate expansion and renewal forecasting
• Experience managing customer accounts and contract negotiations with senior business stakeholders 
• Strong written and verbal communication skills and business acumen 
• Ability to multi-task in a face-paced environment 
• An eagerness to constantly improve, an intolerance for status quo
• The ability to surface problems, identify and partner cross-functionally on solutions

We offer:

• Excellent benefits including medical, dental, vision, mental and reproductive health,  401K, equity, Flex Fridays, unlimited and mandatory PTO and more.
• A company environment full of fun, smart, talented and legitimately kind teammates. Our culture powers everything we do and we work hard to nurture it by bringing on the right humans.
• A team hailing from innovators like Apple, LinkedIn, Stripe, Meraki, Flexport, WeWork, NASA & beyond.
• $227M raised from investors including Kleiner Perkins, Founders Fund and Upfront Ventures.
• The chance to change the built world as we know it.