Platform Service & Administration Associate
Posted on 12/2/2023
INACTIVE
ExecOnline

201-500 employees

Corporate leadership development platform
Company Overview
ExecOnline's mission is to connect learning concepts to real life, connect people to professionals and coaches, connect enterprises to more diverse leaders, and help leaders connect better with their teams. As the pioneer and category leader in B2B online leadership development, ExecOnline has delivered meaningful impact for enterprises and career-enhancing programs to more than 60,000 global leaders since 2012.
Education

Company Stage

Series D

Total Funding

$88.5M

Founded

2012

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

-12%

1 year growth

-15%

2 year growth

-4%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Wordpress
Salesforce
HTML/CSS
CategoriesNew
Sales & Account Management
Software Engineering
Requirements
  • Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent practical experience
  • 2+ years of related work experience
  • Knowledge of Software as a Service (SaaS) industry concepts and practices
  • Knowledge of Salesforce and GSuite
  • Knowledge of backend application (Rails Admin, Wordpress, CRMs, etc.) integrations
  • Working familiarity with API integration and application content authoring implementation capabilities, which may include but is not limited to Single Sign-On integration/identity management, DKIM, Sendgrid, or HTML
Responsibilities
  • Offer client onboarding, platform, and enrollment setup or maintenance by administering ExecOnline’s learning platform
  • Manage multiple client delivery projects/inbound requests and ensure all deliverables are completed on time
  • Service and offer troubleshooting solutions to internal and external customers in respect to any setup or delivery challenges, bugs, or elevated user issues involving ExecOnline’s Platform frontend or backend, or Client self-service products
  • Contribute to and collaborate on projects to support process improvement, product/technical enhancements, and optimization of service & delivery execution
  • Assess, manage, resolve, and escalate any risks and / or issues, and work alongside cross-functional teams spanning client success managers, enablement, product management, technology, commercial and more
Desired Qualifications
  • Experience in the SaaS industry
  • Experience with customer support or client-facing roles
  • Experience with project management
  • Experience with process improvement and optimization
  • Experience with API integration and application content authoring