VIP Account Manager
Confirmed live in the last 24 hours

1,001-5,000 employees

Global leader in creating interactive, social mobile games.
Company Overview
Zynga, a global leader in interactive entertainment, has a proven track record of pioneering social games that are simple, accessible, and engaging, with their games becoming the second most popular activity by time spent on the internet. Their diverse portfolio of popular game franchises, downloaded over 5 billion times globally, demonstrates their ability to consistently deliver high-quality, immersive gaming experiences across a range of genres. The company's culture encourages innovation and growth, fostering an environment where employees can contribute to the future of social gaming.
Consumer Software

Company Stage


Total Funding





San Francisco, California

Growth & Insights

6 month growth


1 year growth


2 year growth

United States
Experience Level
Desired Skills
Customer Service
Sales & Account Management
Customer Success & Support
  • College Degree preferred
  • Outstanding communication skills
  • Extensive Customer Service experience
  • Excellent telephone skills - able to handle high call volume 90 or more a day
  • Customer Focused
  • Ability to generate revenue on own initiative based on personal account relationships
  • Accuracy and Attention to detail
  • Rapport building skills
  • Team player
  • Knowledge of Microsoft Office
  • 3 or more years of customer service or account management experience
  • Some travel may be needed
  • Some weekends or evenings may be required
  • Target / Sales Driven
  • High level understanding / curiosity about social gaming
  • Positive demeanor and are excited to learn more
  • The Account Manager will be responsible for encouraging and developing relationships and serves as a trusted consultant to our most financially invested and players in his / her VIP base by reaching more than 125 contacts a day via phone/email
  • Serve as an industry expert and act as a liaison between our highest value players and the studio to resolve bugs and maintain retention of their designated VIP base
  • Ensure that our clients receive the highest level of sales and operational customer service by using a highly consultative approach
  • Work collaboratively with cross functional teams (Studios for Feature development and special promotions) to drive revenue growth with VIP base. Uses data science driven workflows daily to increase engagement, reactivate and increase revenue in their designated VIP base
  • Strong quantitative proficiency with the ability to analyze campaign performance statistics on their VIP base
  • Possess strong communication and presentation skills; ability to connect and reconnect VIP base through high level relationship building with their dedicated base
  • Partner with our Senior Director to build consultative engagement and reactivation presentations using market trends, VIP research and industry specific case studies
  • Instrumental in driving the RFP documentation for studios to build out VIP driven features to drive higher revenue
  • Exceed annual targeted goals for Productivity, Quality, CSAT and reactivation and engagement goals