Facebook pixel

Director
Membership Service
Posted on 6/24/2022
INACTIVE
Locations
Los Angeles, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Data Analysis
Business Analytics
Leadership
Sales
Requirements
  • 5 or more years in a leadership role supervising ticket sales or account service representatives
  • Experience leading renewal campaigns and developing member retention plans highly preferred
  • Demonstrated dedication with the ability to supervise projects from origin through execution
  • Ability to learn and should be able to thrive in a high growth, dynamic environment
  • Effective interpersonal skills, both oral and written
  • Entrepreneurial spirit with hands-on approach towards business
Responsibilities
  • Drive the leadership, development and communication of the Service Program vision and strategy for Inuit Dome working alongside our Sales team
  • Develop a long-term service strategy through the development of “high-touch” engagement tactics efficiently rooted in business analytics and using all traditional methods such as calls, meetings, events, gifting, and hosting to cater to the Season Ticket Member base
  • Cultivate and support a proactive culture characterized by results, development, hard work, recognition, and fun
  • Partner with internal collaborators to introduce new technologies, efficiencies, and products to enhance the premium service program while looking to grow the business
  • Empower, inspire, and establish a team of leaders and strong bench to deliver best-in-class fan experience
  • Lead team of Account Managers by setting strategic direction, establishing goals, and providing training and development opportunities
  • Supervise all customer service issues and handle escalated customer service challenges and complaints
  • Achieve or exceed annual sales and service goals
  • Oversee the onboarding process for new Season Ticket Members
  • Work closely with the Crypto.com Guest Services staff to ensure great customer experiences for Season Ticket Members
  • Develop the service strategy and benefits program for our new arena, Intuit Dome, opening Fall 2024 in Inglewood
  • Assist in transitioning our current Season Ticket Member base to our new arena, Intuit Dome
Los Angeles Clippers

201-500 employees

Basketball team
Company Overview
Los Angeles Clippers' greatest gift is mobilizing contribution and commitment from everyone they call Partner, including colleagues, corporate sponsors and the community at large. In every way, their mission is to inspire a child to make a positive difference in their L.A.