Customer Engagement – Intern

Company Overview

At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Motorola Solutions, Inc. is a leader in mission-critical communications products, solutions, and services for Public Safety users worldwide servicing State & Local and Federal Governments. This role requires a deep understanding of customer needs and behaviors, as well as, the ability to translate these insights into actionable plans.

Job Description

The Customer Engagement intern will work closely with various departments, including operations, marketing, sales, and engineering, to ensure a seamless and positive customer experience. The successful candidate will have excellent communication and interpersonal skills, a strategic mindset, and a passion for improving customer relationships. This is a role that will directly impact our company’s growth and success by fostering long-term customer loyalty and advocacy.

Responsibilities include(s) but are not limited to:

• Analyze customer feedback and data to identify trends and insights.

• Collaborate with marketing, sales, and customer service teams.

• Create and manage customer loyalty programs.

• Monitor and report on the effectiveness of engagement initiatives.

• Develop and maintain customer personas.

• Conduct regular customer satisfaction surveys.

• Identify opportunities for improving the customer experience.

• Manage customer communication channels.

• Organize customer events and webinars.

• Develop content for customer engagement activities.

• Handle customer complaints and issues promptly.

• Track and analyze customer engagement metrics.

• Work with product teams to incorporate customer feedback

• Develop strategies to re-engage inactive customers.

You will be required to:

• Plan, organize, and initiate new processes and manage and/or update these processes

• Develop business cases for new products and solutions

• Collaborate with partners internally and externally to find mutually beneficial solutions

• Take ownership of issues and drive resolution

• Work in a cross-functional team environment partnering with Engineering, Marketing, Operations and Sales.

Basic Requirements

• Bachelor’s or Master’s degree in Business, Engineering, or an allied discipline.

• Must graduate on or after December 2025.

• Must be a US Citizen, permanent resident or be an MS student with work authorization (F1 Visa on CPT accepted only for masters-level students).

Travel Requirements

None

Relocation Provided

None

Position Type

Intern

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].