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Job Summary
Customer Service Support Specialist answers the telephone switchboard and greets customers in a retail environment. Incumbent also assists the regional office team with administrative support function serving internal/external customers and prospective customers.
Requirements
EDUCATION
High school diploma or equivalent.
EXPERIENCE
Minimum one (1) year customer service experience dealing with customers via telephone and in-person.
Experience performing supportive functions in a customer-oriented environment.
ESSENTIAL SKILLS & ABILITIES
Proficient in general computer operations with knowledge of Microsoft Outlook, Word and Excel
Skills
• Active Listening
• Conflict Resolution
• Decision Making
• External Collaboration
• Interpersonal Communication
• Logical Thinking
• Oral Communications
• Performing Administrative Activities
• Personal Computer (PC) Software
• Personal Organization
• Problem Sensitivity
• Process Information
• Punctuality
• Researching
• Sound Judgment
• Written Communication
Responsibilities
• Administrative Support: Provides administrative support, which includes but not limited to handling incoming faxes, reporting, maintaining database, member correspondences, maintaining inventory supplies and marketing material, and orderly upkeep of retail store, supply closet and hospitality area.
• Customer Service: Assists customers with basic inquiries and needs, such as but not limited to processing payments, taking messages, and directing calls. Logs service inquiries documenting information relevant to the contact. Schedules sales and service appointments for retail team members. Conducts initial research of service inquiries and forwards for appropriate handling.
• Makes deliveries to postal services. Valid driver’s license with acceptable driving record.
• Performs other duties as assigned.
Certifications
Security Requirements
This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.
Segregation of Duties
Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.
Employment Type
Regular
ADA Requirements
1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.
Customer Experience & Support (1)