INACTIVE
Full-Time
Reputation & Social Media Manager
Posted on 4/8/2024
Provides personalized financial solutions and education
Financial Services
Mid, Senior
Chicago, IL, USA
Required Skills
Marketing
Customer Service
Requirements
- 4 - 6 years experience in a reputation management role and/or a direct customer service role
- Community manager experience with an online platform like Reddit, Kajabi, or Facebook groups
- Experience with review platforms like Trustpilot, BBB, and Google Business profiles
- Proficiency with online reputation software platforms and Google Workspace
- Passionate about excellent client experience and can work cross functionally to deliver online feedback
- Ability to meet deadlines, manage multiple projects, and remain flexible as priorities change
- Strong organizational skills and attention to detail
- Excellent writing and editing skills in English
- Emotional intelligence and the ability to operate from a place of kindness and compassion
- Interest in expanding current knowledge and skill set
Responsibilities
- Act as the primary community manager for our client focused, invitation only online community
- Maintain a clear and concise messaging strategy for replying to public reviews and comments with senior leadership buy-in
- Collaborate with internal Strategy & Operations and Client Success teams regarding the escalation of specific client complaints and program issues
- Discover any online reputation threats and repair damage when necessary
- Develop and execute on campaigns for growing online community membership and engagement
- Track and deliver monthly reports to senior leadership regarding online reputation results, feedback themes, and other notable developments
- Act on requests from stakeholders to gather reviews for marketing material and other internal projects
- Take charge of our organic social media accounts, posting engaging content to our leads and clients while also replying to any comments
- Collaborate on other brand initiatives as required
Beyond Finance provides personalized financial solutions through advanced fintech technologies, offering tailored financial education, tools, and support to help individuals achieve financial independence. The company leverages advanced fintech technologies to address unique circumstances and empower individuals to take control of their financial future.
Company Stage
N/A
Total Funding
$805M
Headquarters
Chicago, Illinois
Founded
2016
Growth & Insights
Headcount
6 month growth
↑ 20%1 year growth
↑ 69%2 year growth
↑ 177%INACTIVE