Full-Time
Operations Lead
Delivery Operations
Majestic Photobooth
Compensation Overview
$60k - $80k/yr
No H1B Sponsorship
Chicago, IL, USA
In Person
Occasional evenings and weekends may be required.
Category
 Field Service (1) |
|---|
Required Skills
Inventory Management
Requirements
- Experience with technical field service, audio/video, information technology support, or electronics is preferred.
- Strong troubleshooting and problem-solving skills are required.
- Comfort working with computers, cameras, and printers is required.
- A valid driver's license is required.
- Ability to lift up to 50 pounds is required.
- Legal authorization to work in the United States is required.
Responsibilities
- Transport, install, and configure photobooth equipment at event locations according to event specifications and branding requirements.
- Install designed panels, overlays, and branded assets accurately and securely.
- Assemble equipment safely, power it correctly, and ensure it is fully operational before guest activation.
- Dismantle, pack, and prepare equipment for transport after events.
- Execute new long-term venue booth installations according to operational standards.
- Perform on-site service visits, including paper changes, hardware adjustments, and system resets.
- Respond to assigned support tickets in a timely and professional manner.
- Ensure booth uptime and functionality across active venue placements.
- Power on, test, and operate booth hardware, including camera systems, computers, printers, and lighting.
- Configure and verify software functionality, including photo capture systems, filters, and brand assets.
- Troubleshoot real-time technical issues, including Wi-Fi connectivity, hardware errors, and printer malfunctions.
- Escalate complex technical issues when necessary and maintain clear documentation.
- Greet and guide guests through the photobooth experience.
- Assist guests and provide encouragement to ensure a smooth experience.
- Maintain an attentive presence during activations to proactively address issues.
- Uphold hospitality and brand-representation standards during activations.
- Conduct pre-event and pre-installation checks to ensure equipment is clean, functional, and event-ready.
- Verify that printer paper, ink, and other required consumables are appropriately stocked.
- Maintain organized inventory of field equipment and supplies.
- Report equipment damage, wear, and recurring issues promptly.
- Uphold presentation standards for booth appearance and setup.
- Represent the company in interactions with clients, venues, and guests.
- Maintain professional appearance and conduct aligned with company values.
- Submit post-event and post-installation reports detailing technical issues, supply usage, and operational observations.
- Identify recurring challenges and communicate opportunities for improvement.
- Provide feedback to improve future installations, events, and service workflows.
- Perform other assigned duties and special projects supporting company growth and operational priorities.
Desired Qualifications
- Experience with technical field service, audio/video, information technology support, or electronics.