Business Operations Analyst @ Owner.com

👋 About Owner.com

Owner is the all-in-one platform that restaurants use to succeed online.

Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.

You can think of it as Shopify meets HubSpot, but specifically for restaurants.

Learn more about the problems we are solving for our customers here.

🌎 Our vision

We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

So, once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, we’ll build the technology that tens of millions of local business owners need to succeed in the digital age.

⭐ Our team

Our team grew from 40 people to 90 people in 2023. We’ve got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, ProCore, and ServiceTitan.

We’re scaling even faster in 2024 to keep pace with our customer growth.

🚀 Our traction

In just over 3 years we’ve generated tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders.

More importantly, we’ve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.

🫵 Why we’re looking for you

We are building an extremely data-first operations and GTM function at Owner.com. Because our business is high-volume B2B and much of our revenue is tied to our customers’ transaction volume, we have the opportunity to build particularly accurate and insightful analyses and scalable, data-driven systems to power our GTM team. As a Business Operations Analyst supporting our go-to-market teams you will not only help build the above systems, you will also help advance our culture around data discipline and efficiency. This role reports to our Director of Business Operations.

This role is 100% remote and can be based anywhere in the US or Canada.

💫 You should definitely apply if you. . .

Have felt torn about whether to pursue a business vs technical career path (at Owner we believe these must merge).
Identify inefficiencies in everyday life - and see them as exciting opportunities.
Aren’t satisfied with understanding things at a surface level, and get satisfaction from understanding the WHY
When solving problems, you enjoy diving deeply in them to understand root causes and become a “subject matter expert.”
You aren’t afraid and enjoy picking up new skills and tools to problem-solve
Enjoy tinkering and testing applications for new tools like ChatGPT
Want to build solutions for lasting processes and systems? Love a good data-driven decision-making process (but also understand when this is possible and when it isn’t)
Have a proven track record of collaborating effectively with cross-functional teams.

💻 The impact you will have

Grow and maintain our best-in-class go-to-market pipeline that fuel sales motions through AI, automation, and deep data enrichment.
Direct impact on improving GTM efficiency and CAC: LTV ratio through data-driven insights and initiatives on the GTM funnel and systems.
Enhance marketing analytics to surface and grow highest ROI channels.
Ideate, explore, and test new GTM channels to diversify and scale out sales operations.
Contribute to and/or lead ad hoc projects as business needs arise.

👥 Who you’ll work with

This role reports to our Director of Business Operations, Jonathan Shenkman.
You will partner closely with VPs and Directors of our Revenue, Launch (Onboarding), and Marketing teams, in addition to the CFO and other Operations team members.

✅ Minimum requirements

3 + years of relevant operational experience
Excellent SQL experience coupled with a technical background or education (STEM)
Moderate Python experience would be considered an asset.
Experience working with GTM teams to ensure initiatives/sales funnels are pacing well, identify areas we may be underperforming, help diagnose reasons why, and develop new ideas and opportunities for improvements.
Highly organized, with an eye for precision and a love for keeping things tidy
Experience with SaaS and/or startups is highly preferred
Prior experience in the restaurant industry is a plus!

🏆 Pay and benefits

This role’s estimated base salary range is $140,000 - 180,000 USD, plus a generous pre-IPO equity package.
Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!

🚩 Notice - Employment Scams

Please note that any communication from our hiring team regarding job opportunities will only be made by an Owner employee with an @owner.com email address.

We will never ask you to provide personal or financial information, including but not limited to: your social security number, credit card numbers, passport information and other related banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

Business Operations Analyst

GTM

Owner.com

Compensation Overview

💫 You should definitely apply if you. . .

💻 The impact you will have

👥 Who you’ll work with

✅ Minimum requirements

🏆 Pay and benefits

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