Full-Time
Customer Solutions Engineer
Updated on 4/26/2024
Data transformation framework for SQL analysis
Data & Analytics
Compensation Overview
$133,000 - $156,000Annually
+ Equity stake + Unlimited vacation + 401k w/3% guaranteed contribution + Paid parental leave + Wellness stipend + Home office stipend
Mid
Remote in USA
Required Skills
Python
JavaScript
Git
REST APIs
Requirements
- 3+ years of experience troubleshooting SaaS applications, REST APIs, and SAML-based authentication
- Advanced skills at least one of: dbt, SAML, git, Cloud Filesystems, Kubernetes, Cloud databases, Python
- Experience writing code in one of: Python, Javascript, Liquid, Jinja, or LookML
- The ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing
- Knowledge of network security protocols, particularly in cloud environments
- Exceptional written and verbal communication
Responsibilities
- Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product
- Demonstrate care through the use of empathetic language, positivity, and inclusion
- Engage with customers through tickets, emails, and video conferences, upholding Support SLAs
- Own customer issues from end to end, including troubleshooting, reproducing, and finding resolutions to all manner of customer issues
- Actively coach and mentor other team members
- Gain advanced knowledge in dbt Cloud architecture or administration
- Contribute to documentation with a focus on technical accuracy, clear communication, and scalability
- Take responsibility for your personal professional development, with support from manager
dbt Labs offers dbt, a data transformation framework for SQL-savvy individuals, enabling data teams to work within the warehouse to produce reliable datasets for reporting, ML modeling, and operational workflows. The company also provides dbt Cloud, a centralized development platform supporting over 20,000 companies and 3,000 customers.
Company Stage
Series D
Total Funding
$293.7M
Headquarters
Philadelphia, Pennsylvania
Founded
2016
Growth & Insights
Headcount