Manager – Convention Operations and Delivery
Posted on 3/29/2023
INACTIVE
The Pokémon Company

51-200 employees

Official platform for Pokémon games, anime, merchandise
Company Overview
The Pokémon Company, the official hub for all things Pokémon, offers a dynamic work culture that thrives on creativity and collaboration, fostering an environment where employees can contribute to the development of globally beloved games, anime, and merchandise. Their competitive advantage lies in their ownership of a universally recognized brand, allowing them to consistently engage a vast, loyal consumer base. As industry leaders, they consistently push the boundaries of technology in gaming and animation, ensuring they remain at the forefront of their respective fields.
Consumer Goods

Company Stage

N/A

Total Funding

N/A

Founded

1998

Headquarters

Minato City, Japan

Growth & Insights
Headcount

6 month growth

8%

1 year growth

14%

2 year growth

21%
Locations
Bellevue, WA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
Requirements
  • Experience managing the delivery of events with 7,000+ attendees, within a shared services or agency capacity
  • Skilled negotiator, both during contracting phase and throughout the contract lifecycle
  • Demonstrated leadership capabilities, as a direct leader of teams and as a leader of projects - dynamic, strategic and resourceful
  • Strong customer and attendee experience focus
  • Ability to multitask and proactively manage assigned projects with minimal supervision
  • Able to work under pressure and under challenging timelines
  • Team player with ability to work with various groups across the organization; adept at stakeholder management
  • Strong interpersonal and communication skills
  • Attention to details, and ability to multitask between different projects
  • Proficiency in Microsoft Office Suite
  • Five+ (5+) years of relevant experience, plus a minimum of one (1) year of management experience or a demonstrated equivalent level of expertise
  • Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience
  • Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do
  • Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities
  • Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results
  • Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve
  • Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals
  • Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience
Responsibilities
  • Job Title: Manager, Convention Operations & Delivery
  • Job Summary: This role manages and directs the work of the convention operations team- planning and delivering exciting experiences for a broad range of customers at global Pokémon events
  • FLSA Classification (US Only): Exempt
  • People Manager: Yes
  • Build an internal event services team for all International and World Championship series teams - acting as a strategic partner in the delivery of highly complex and immersive events
  • Strategically source, contract and manage vendors/service providers in support of the event delivery, including but not limited to: venues, hotels, contractors, AV & production, food & beverage, temporary staffing, health & safety agencies and transportation; responsible for communication flow and event production timeline
  • Oversee the implementation of environmental design, from scenic to way-finding, in conjunction with internal and external stakeholders
  • Responsible for creation of complex event floor plans through coordination with internal stakeholders to ensure efficient use of space, proper traffic flow and compliance with safety and facility requirements; owns the overall space utilization plan
  • Coordinate with registration and customer service teams to plan and deliver efficient onsite badge pick-up experience
  • Ensure all A/V and technology needs are accounted for pre-show, set-up and functional onsite (e.g. - computers, tablets, internet, wireless routers, charging stations)
  • Develop sustainability plan for all events hosted by TPCi - initiatives to reduce or reuse, promote community engagement through local non-profit partnerships and reduce overall environmental impact of the event. Includes post-event reporting structure, partnering with internal sustainability team
  • Leads all accessibility and DEI-related initiatives as it relates to the physical space and attendee accommodations
  • Develop annual zero-based budgets for events, prepare regular reporting, reconcile budget post-event and make recommendations on where to invest for the largest impact
  • Conduct training and onboarding for new convention operations & delivery team members
  • Provide guidance and mentoring to convention operations & delivery team members
Desired Qualifications
  • Direct experience with esports production is beneficial, as is working with well-known brand IP ( if it is in the game industry)