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Technical Solutions Engineer
Bilingual, Spanish
Confirmed live in the last 24 hours
Locations
McLean, VA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
C/C++/C#
Java
Linux/Unix
MySQL
Oracle
Perl
PHP
Ruby
SQL
Requirements
  • Apply advanced troubleshooting techniques and collaborate with various teams and subject matter experts to help reproduce and resolve customer issues
  • Drive customer communication during critical incidents, working on highly complex customer problems that may span multiple technologies such as: VPNs, databases, authentication, and more
  • Leverage your contact with customers to capture feedback with how Appian can improve
  • Write tutorials and other technical articles for both Appian Customers and Appian Employees
  • Identify opportunities to enhance 24/7 systems and processes to improve the customer experience. Participate in evaluating, prioritizing and actioning these improvement projects
  • Bachelor's degree in any Engineering discipline, Computer Science, Information Technology, or similar work experience
  • 1-2+ years experience in a highly technical support role, preferably in a software environment with Java/J2EE troubleshooting experience
  • Fluency or professional proficiency in English and Spanish, experience in providing support to Spanish speaking customers a plus
  • Comfort working in a Linux or Windows CLI environment
  • Passion for problem solving and a talent for identifying creative technical solutions
  • Strong communication skills (written and verbal)
  • Desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform
  • Willing and able to provide after hours support (rotation every 12 or so weeks)
Desired Qualifications
  • Programming / scripting (e.g. Java, Perl, Ruby, C#, PHP)
  • RDBMS platforms (e.g. MySql, Oracle, SQL Server)
  • Systems administration (e.g. Linux, Windows)
Appian

1,001-5,000 employees

Low-code development platform for companies
Company Overview
Appian's mission is to become the unified platform for change. The company accelerates customers' businesses by discovering, designing, and automating their most important processes.
Benefits
  • Private Health Insurance
  • Comprehensive Global Wellness Program
  • Fully-covered Global Milk Stork Benefit
  • Global Wellness Reimbursement
  • Quarterly Awards and Recognition
  • Employee Stock Purchase Plan
  • 401(k) or Pension Plans with Employer Matching
  • Company Paid Life Insurance and Disability
  • Employee Assistance Program
  • Global Parental Leave
  • Charitable Giving Program
  • Paid Time-Off and Paid Holidays
  • Tuition reimbursement for job-related continuing education
  • Professional Development Courses