Used Car Sales Supervisor

Job Description

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.
• The chance to work with innovative technology, advanced tools and software.
• Ongoing training and development to help you grow your skills and career.
• A competitive compensation and benefits package.
• A safe, clean and fun workplace.

Job Responsibilities

Business Performance & Health

• Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location
• Display a hands-on approach by consistently coaching, training and developing Used Car Sales Advisors at your location
• Participate in and/or lead all sales, delivery and personnel activities
• Analyse data and collaborate with used sales leadership to track and manage progress
• Maintain operational overview and translate business needs to actions on the floor
• Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Used Sales Lead on their strategic and staff-related decisions.
• Participate in all delivery related activities
• Champion change management in your location and wider country market
• Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores
• Demonstrate ability to seamlessly cover daily location management duties as needed

Customer Experience & Brand Management

• Responsible for ensuring all employees provide a best in class customer experience for every customer
• Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
• Partner with new car store leadership and delivery operations team on any key events or demand generation activities as needed
• Manage customer escalations quickly and effectively
• Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
• Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem
• Ensure facility maintenance and showroom presentation adhere to the brand standard
• Control team and location expenses continually striving to reduce costs

Employee Engagement & Development

• Observe, review and continuously provide feedback on employee performance
• Coach and mentor staff, introduce best practices and enable inclusion and team culture
• Provide robust feedback and input on the performance of Used Car Sales Advisors in your location to your manager to ensure growth on the team
• Support, implement and provide follow-up for all training
• Assist with recruitment activities as needed
• Ensure all employees adhere to Tesla policies and procedures
• Escalate all people issues to store leadership in a timely and effective manner

Job Requirements

• Strong sales performance and understanding of the business and products.
• Track record of coaching and mentoring sales or operational roles
• In-depth knowledge of sales processes and ability to drive employees to exceed targets
• Strong organizational skills.
• Unafraid to question and take lead.
• Ability to influence stakeholders and peers.
• Excellent communication skills in English and local language.
• Confident in learning and adapting to multiple technologies.
• Passionate about Tesla’s mission.
• Valid driver's license held for 2 years and over.