Customer Success Manager
Updated on 11/30/2023

51-200 employees

Workplace experience platform
Company Overview
HqO is on a mission to make the workplace a human place. HqO is composed of an award-winning app, analytics suite, hybrid work tools, and a flex space management system, the HqO Workplace Experience Platform empowers top employers and commercial property teams to create personalized experiences that engage and delight the people at their properties and inform data-driven decision making.
Real Estate

Company Stage

Series D

Total Funding





Boston, Massachusetts

Growth & Insights

6 month growth


1 year growth


2 year growth

New York, NY, USA
Experience Level
Desired Skills
Sales & Account Management
Customer Success & Support
  • 5+ years of experience managing enterprise accounts
  • Proven success of growing individuals
  • SaaS/Technology startup experience
  • Comfortable navigating conversations regarding APIs and SDKs preferred but not required
  • Experience working with senior and executive level customer contacts
  • Strong analytical abilities, including analyzing data sets to craft a compelling story
  • Proven track record of meeting or exceeding retention goals as key metrics of performance
  • Proficiency with, preferred, but not required
  • CRE experience preferred, but not required
  • A strong mediator. You have the ability to understand as well as represent competing points of view, both internal and external, while deriving the best outcome for all parties involved. Be comfortable with conflict resolution should the need ever arise
  • Own enterprise customer accounts and the entire customer lifecycle
  • Standardize Success Plans for customers in your segment
  • Consult on industry and product best practices and advise on business reviews. Be comfortable presenting to a variety of audiences
  • Become an expert in HqO and educate team members on the use & benefits of our products
  • Advocate for customers internally by providing continuous feedback to HqO’s Sales, Marketing, Product, & Engineering teams
  • Achieve/exceed target OKRs including but not limited to NPS, customer health, net revenue retention, upsells
  • Proactively identify and communicate churn risk and provide a strategy to prevent/reduce churn
  • Identify expansion opportunities and partner with sales for growth
  • Develop multi-level relationships throughout customer organizations and become a trusted advisor to executives & key stakeholders
Desired Qualifications
  • Comfortable navigating conversations regarding APIs and SDKs
  • Proficiency with
  • CRE experience