Full-Time
Chargé Relations Usagers
Posted on 9/4/2026
Veolia
10,001+ employees
Water, waste, and energy services provider
No salary listed
Mauguio, France
In Person
Travel may be required across the Hérault territory.
Bachelor's
 Customer Experience & Support (1) |
|---|
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- At least 2 or 3 years of experience in this type of position.
- Higher education background.
- Proficiency with Google computer tools and comfort using customer-request tracking, planning, and mapping tools.
- Strong interpersonal and listening skills and an aptitude for telephone-based customer relations.
- Ability to understand and restate user and client needs and provide an appropriate response.
- Written communication skills for handling written complaints.
- Knowledge of LINEO, MOVEO, or NOMAD is advantageous.
- A valid Category B driving license is required.
- Receive and process telephone calls and electronic messages from users or local authorities under the applicable contracts, including urgent requests.
- Identify user or local-authority needs, redirect requests to appropriate Veolia or public services, and provide initial information about sanitation services when available.
- Record and track all technical and administrative requests using LINEO.
- Schedule customer appointments for in-home interventions through outbound non-commercial calls.
- Generate intervention orders for field agents and track progress using MOVEO and NOMAD.
- Plan and adjust schedules according to changing situations.
- Propose improvements to field-operation planning and logistics.
- Prepare or consolidate activity reports and send reports to clients, including on-call and quarterly reports.
- Analyze data to identify corrective and preventive actions that improve service performance.
- Maintain accurate configuration and data entry in business applications and enrich reporting tools.
- Escalate difficulties in applying rules, procedures, and operating methods to management.
- Draft emails.
- Receive, process, and forward telephone calls.
- Direct user or client requests, including RE3M requests, to the appropriate internal contact.
- Apply the operating procedures of the quality, safety, and environmental management system.
- Contribute to environmental and energy performance across the company's operated sites.
- Comply with ethics, compliance, cross-functional, and business procedures.
- Travel across the Hérault territory when required.
- Knowledge of LINEO, MOVEO, or NOMAD.
Generating company summary.
Company Size
10,001+
Company Stage
IPO
Headquarters
Aubervilliers, France
Founded
1853
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Simplify's Take
What believers are saying
- Veolia raised 2026 current net income guidance to at least 8% on July 30.
- August 26, 2026 bond demand hit €3.4 billion, validating Veolia's credit access.
- Amazon Mississippi reuse project begins in 2027, expanding Veolia's AI-water franchise.
What critics are saying
- Colorado Supreme Court upheld Antero's fraud claim against Veolia Water Technologies on June 23, 2026.
- Veolia's net debt reached €24.5 billion after Clean Earth, limiting flexibility before 2027.
- Middle East water-technology delays expose execution risk if geopolitics persist through 2026.
What makes Veolia unique
- Veolia spans water, waste, and energy across 50+ countries, reducing customer switching.
- GreenUp ties municipal contracts to decarbonization, reuse, and circularity economics.
- Data Center Resource 360 embeds Veolia inside AI infrastructure buildouts, not commodity utilities.
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Benefits
Paid Vacation
Paid Sick Leave
Phone/Internet Stipend
Company News
Veolia has completed a €1.15 billion senior bond offering across two tranches. The issuance comprises €650 million with a four-year maturity at a 3.678% coupon and €500 million with an eight-year maturity at a 4.088% coupon. The transaction attracted over 250 orders totalling €3.4 billion. The public services group said the substantial oversubscription, investor quality and favourable terms reflect positive market perception of Veolia's credit profile and international growth prospects, as well as its financial strength.
Veolia Environnement reported revenue of €22.93 billion for the first half of 2026, up 1.5% at constant scope and foreign exchange, excluding energy prices. The company's EBITDA reached €3.55 billion, rising 5% with margins improving by 70 basis points to 16%. Current net income grew 10.4% at constant scope and forex, whilst net free cash flow improved by €164 million compared to the same period in 2025. The company achieved €195 million in efficiency gains during the period. Veolia completed its acquisition of Cleaners in the United States, which contributed to net financial debt of €24.5 billion. The company raised its full-year 2026 current net income growth guidance to at least 8%, citing strong operational performance and well-controlled financial charges. Revenue growth in water technology faced temporary delays in the Middle East due to geopolitical tensions.
Veolia Environnement has launched a €400 million offering of non-dilutive cash-settled convertible bonds due January 2032. The bonds will be offered exclusively to qualified institutional investors through an accelerated bookbuilding process. The synthetic convertible bonds offer exposure to Veolia's share performance but will be cash-settled only, without issuing new shares. The bonds will bear an annual interest rate between 0.50% and 0.75%, with a conversion premium of 20% over a reference share price. Concurrently, Veolia will purchase cash-settled call options to hedge its exposure. The company intends to use proceeds for general corporate purposes, including purchasing the options. BNP Paribas and Natixis serve as joint global coordinators, with BofA Securities, Citigroup and Morgan Stanley as joint bookrunners. Veolia plans to list the bonds on Euronext Access within 30 days.
Veolia Environnement has completed a convertible bond offering worth €700 million through private placement without shareholders' preferential subscription rights. The bonds are convertible and exchangeable for new or existing shares, due 15 March 2021. Natixis served as joint global coordinator and joint bookrunner for the transaction, marking the firm's fourth convertible bond of the year. The net proceeds will refinance an outstanding convertible bond due in 2021. The issuance demonstrates investor confidence in Veolia's financial stability following its integration of Suez and ongoing business portfolio transformation. The transaction supports the company's GreenUp strategic plan focused on sustainable growth and ecological transformation.
New Enviri has launched as a standalone public company following the completion of Clean Earth's sale to Veolia Environnement. The company, led by President and CEO Russell Hochman, provides environmental solutions for industrial waste streams and rail sector equipment and technology. Enviri shareholders received one share of New Enviri common stock for every three shares of Enviri common stock, plus cash per share. Regular Way trading began on 2 June 2026 under the ticker "NVRI" on the New York Stock Exchange. New Enviri expects annualised 2026 pro forma revenues of approximately $1.2 billion and adjusted EBITDA of $140 million. The company has a net debt to adjusted EBITDA ratio of 2.0x and an undrawn revolving credit facility at closing.