Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager within the Fusion Product team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. you will serve as a crucial point of contact for both clients and internal teams, comprehending their business necessities and technical prerequisites. Your role will involve ensuring a smooth client experience by striking a balance between support, service, and relationship management. Adaptability, innovation, and a dedication to continuous learning are essential in this role to facilitate Fusion's growth.

Job responsibilities

Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Provide exceptional support and guidance to clients through various channels (in-person, video conference, email, phone) ensuring they are fully equipped to utilize Fusion capabilities
Act as a subject matter expert on Fusion, keeping abreast of latest product developments while providing insights and sharing best practice to clients and internal teams
Design and implement efficient processes, including the creation of runbooks, to streamline client interactions and identify opportunities for process automation
Develop and nurture strong relationships with clients and internal teams to gain a deep understanding of their business objectives and success criteria
Partner with Fusion stakeholders during the implementation process of Fusion solutions, ensuring timely delivery and alignment with client expectations
Collaborate with internal teams to identify key stakeholders, set project goals, and ensure accountability throughout the implementation lifecycle
Understand the data/technology landscape across Financial Institutions and data management trends and challenges.

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Proficiency in Python, SQL and familiarity with other database technologies
Proven track record of successfully managing client relationships and delivering solutions in a SaaS, Data, or Technology environment
Exceptional communication and interpersonal skills, with a strong emphasis on client satisfaction and relationship building
Proven ability to work collaboratively within cross-functional teams and independently when necessary
Strong problem-solving skills, with the ability to identify issues and determine when escalation is required
Experience in providing training and support to clients, enhancing their understanding and utilization of cloud-based data management platforms
Comprehensive understanding of enterprise solutions, including cloud technologies, data management, and APIs

Preferred qualifications, capabilities, and skills

Proficient knowledge of the product development life cycle, design, and data analytics
Possession of advanced certifications in data science, cloud computing, or software engineering, such as AWS Certified Solutions Architect, Google Professional Data Engineer, Certified Data Scientist, or Project Management Professional (PMP)
Possess knowledge of AI and machine learning methodologies, along with proficiency in AI tools and techniques, to enhance client solutions and drive innovation.
Understanding of financial market data and fund services, including familiarity with major data vendors, to effectively address client needs and deliver tailored solutions using comprehensive data sources and analytics specific to the financial and fund services sectors
Proven ability to integrate industry-specific insights into client solutions, enhancing the value and relevance of the Fusion platform for financial and fund services clients
Strong analytical skills to interpret complex data sets and provide actionable insights that align with client objectives in the financial industry

Fusion Product Delivery Manager

JP Morgan Chase

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