Senior Claims Adjuster

Do you have a background in Claims Adjusting within Energy, Liability & Terrorism?

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

We have an exciting opportunity for either an experienced Claims Adjuster or Senior Claims Adjuster to join Markel in our Energy team. The Claims department seeks to be a market-leader in the provision of an efficient, cost-effective and professional service to our brokers and clients. Our vision is to be the most customer centric, nimble and value adding claims team in the market.

By working collaboratively alongside our underwriting function to facilitate close communication and exchange of ideas, and is an integral part of the product and customer service delivered to our clients. The team handle a broad range of claims emanating from the Energy, Liability and Terrorism Underwriting teams.

What you’ll be doing:

• Be responsible for managing your claims. Escalating claims to your manager, where appropriate, for input on strategy and/or reserving. Monitor, provide feedback and ensure compliance on KPIs

• Agreeing, reviewing and completing your own objectives; your contribution at team meetings; effective oversight of DCAs and service providers; and interaction with key brokers. Passing back any key information in this regard to your team

• Drive, facilitate and deliver a customer focused approach to claims which is measurable through speed of service and open, honest and personable communications with all brokers and (re)insureds

• Produce good quality and informative narratives and information on key claims and claims developments, including provision of narratives for inclusion in your team’s monthly/quarterly reports

• Work closely with the underwriting team, including providing feedback on claims experiences, contract wordings, claims data or feedback for any renewal or new business and interact with placing and claims brokers in order to develop strong relationships and knowledge about the quality of our claims management at Markel.

• Work collaboratively with our Actuarial and Outwards Reinsurance teams, ensuring that they are all apprised of new notifications and significant developments

• Work with the Underwriters to develop business by participating in client meetings, presenting on topics of interest and attending conferences

• Contribute through your own work to achieve the critical metrics and to identify areas of improvement in the team

• Show a willingness to lead claims on all classes of business handled by the team, including attending underwriting meetings, learning about the class and developing relationships with key stakeholders in the claims handling process

• Asist with ad hoc projects and provide innovative ways of doing things as required. Be willing to assist beyond the day to day claims handling to further develop the team and book of business as a whole

Our must haves:

• Demonstrable experience and knowledge in Energy is essential

• Experience leading and managing strategy on a portfolio of complex and/or high value claims

• Understand, monitor, provide feedback and ensure compliance on KPI’s

• Analyse and interpret data to enhance Markel’s underwriting capabilities (e.g. loss performance and underwriting efficiency)

• Scope out problems/questions for analysis and work with actuarial/underwriting/claims manager or head of class to investigate

• Understand underwriting and claims business plans and how claims actions impact overall company performance

• Assist underwriters with the development of policy language to achieve desired coverage and propose wording amendments to manager and/or underwriters

• Consistently produce quality work, finding the most efficient and practical means of overcoming challenges and demonstrating effective organisational skills

• Take ownership and accountability for own development and achievement of goals and actively help others to succeed while demonstrating and promoting inclusive behaviours and attitudes

• Understand customer needs and actively solicit and act upon feedback, providing solutions to problems. Build relationships outside of the claims function including u/ws, brokers and key legal providers

• Negotiate complex coverage matters calmly and effectively in the interests of all parties. Competently represent MINT in the management of market and broker meetings

• You will have achieved ACII accreditation, or be working towards it

Who we are:

Markel Corporation (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you:

• A great starting salary plus annual bonus & strong benefits package…

• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave

• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer

• There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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