Full-Time

Senior Claims Adjuster

Energy

Confirmed live in the last 24 hours

Markel

Markel

1,001-5,000 employees

Specialty insurance and reinsurance provider

Fintech
Financial Services

Senior

London, UK

Hybrid work model indicated by #LI-Hybrid.

Category
Insurance
Finance & Banking
Required Skills
Customer Service
Data Analysis
Requirements
  • Demonstrable experience and knowledge in Energy is essential
  • Experience leading and managing strategy on a portfolio of complex and/or high value claims
  • Understand, monitor, provide feedback and ensure compliance on KPI’s
  • Analyse and interpret data to enhance Markel’s underwriting capabilities (e.g. loss performance and underwriting efficiency)
  • Scope out problems/questions for analysis and work with actuarial/underwriting/claims manager or head of class to investigate
  • Understand underwriting and claims business plans and how claims actions impact overall company performance
  • Assist underwriters with the development of policy language to achieve desired coverage and propose wording amendments to manager and/or underwriters
  • Consistently produce quality work, finding the most efficient and practical means of overcoming challenges and demonstrating effective organisational skills
  • Take ownership and accountability for own development and achievement of goals and actively help others to succeed while demonstrating and promoting inclusive behaviours and attitudes
  • Understand customer needs and actively solicit and act upon feedback, providing solutions to problems. Build relationships outside of the claims function including u/ws, brokers and key legal providers
  • Negotiate complex coverage matters calmly and effectively in the interests of all parties. Competently represent MINT in the management of market and broker meetings
  • You will have achieved ACII accreditation, or be working towards it
Responsibilities
  • Be responsible for managing your claims. Escalating claims to your manager, where appropriate, for input on strategy and/or reserving. Monitor, provide feedback and ensure compliance on KPIs
  • Agreeing, reviewing and completing your own objectives; your contribution at team meetings; effective oversight of DCAs and service providers; and interaction with key brokers. Passing back any key information in this regard to your team
  • Drive, facilitate and deliver a customer focused approach to claims which is measurable through speed of service and open, honest and personable communications with all brokers and (re)insureds
  • Produce good quality and informative narratives and information on key claims and claims developments, including provision of narratives for inclusion in your team's monthly/quarterly reports
  • Work closely with the underwriting team, including providing feedback on claims experiences, contract wordings, claims data or feedback for any renewal or new business and interact with placing and claims brokers in order to develop strong relationships and knowledge about the quality of our claims management at Markel
  • Work collaboratively with our Actuarial and Outwards Reinsurance teams, ensuring that they are all apprised of new notifications and significant developments
  • Work with the Underwriters to develop business by participating in client meetings, presenting on topics of interest and attending conferences
  • Contribute through your own work to achieve the critical metrics and to identify areas of improvement in the team
  • Show a willingness to lead claims on all classes of business handled by the team, including attending underwriting meetings, learning about the class and developing relationships with key stakeholders in the claims handling process
  • Assist with ad hoc projects and provide innovative ways of doing things as required. Be willing to assist beyond the day to day claims handling to further develop the team and book of business as a whole

Markel provides specialty insurance, reinsurance, and investment services, focusing on hard-to-place risks in niche markets. Their insurance offerings include coverage for agricultural and equine risks, reinsurance for large enterprises like oil rigs, event cancellation insurance for weddings and concerts, inland marine coverage for fine art, environmental pollution, and insurance for recreational vehicles such as yachts and motorcycles. Markel's approach emphasizes understanding customer needs and delivering quality service, while fostering a workplace culture that encourages personal growth and teamwork. Unlike many competitors, Markel prioritizes flexibility and spontaneity in its operations, aiming to continuously improve and innovate. The company's goal is to lead in its industry by providing tailored insurance solutions and maintaining a commitment to integrity and excellence.

Company Stage

IPO

Total Funding

N/A

Headquarters

Glen Allen, Virginia

Founded

1930

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for cyber insurance aligns with Markel's investment in Perseus Technologies.
  • Growing interest in ESG factors enhances Markel's environmental pollution coverage offerings.
  • Expansion of the gig economy presents opportunities for Markel to develop niche insurance products.

What critics are saying

  • Increased competition in specialty insurance markets challenges Markel's niche sectors.
  • Integration of new investments like Certa MGA may lead to strategic misalignments.
  • Economic uncertainties in Asia Pacific could impact Markel's growth and operational efficiency.

What makes Markel unique

  • Markel specializes in niche markets like agricultural, equine, and environmental pollution risks.
  • The company offers unique coverage for hard-to-place risks, including event cancellations and inland marine.
  • Markel's investment in cybersecurity and tax insurance diversifies its specialty insurance portfolio.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Hybrid Work Options

Employee Stock Purchase Plan