Application Support Analyst

Job Description

This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum 10-12 days a month

Job Summary: Join our Advisor Application Support team as an Analyst, providing expert-level support for proprietary RJ applications used by our Corporate Office and branch users. This role serves as the escalation point for complex and high-impact application-related issues, collaborating with team members and partnering closely with software development teams to provide incident resolutions, perform root cause analysis, and contribute to the long-term health and stability of RJ applications.

Responsibilities:

• Act as the escalation point for unresolved application issues from first-level support.

• Partner collaboratively with software development teams to triage, analyze, and resolve issues, contributing to both the resolution process and post-issue remediation.

• Conduct in-depth technical research and advanced diagnostics using logs, internal applications, debugging tools, and knowledge bases.

• Reproduce reported issues in test environments, testing functionality and identifying workarounds or interim solutions where applicable.

• Document all investigative steps, technical findings, and permanent solutions in the ticketing and knowledge base systems.

• Participate in incident reviews and retrospectives, offering technical insight and recommendations.

• Create and maintain knowledge base articles to support internal teams and end-users.

Skills

• Understanding of Software Development Lifecycle and Agile methodologies including Agile Scrum.

• Intermediate SQL skills, with the ability to read and write queries and DML scripts.

• Knowledge of Financial Services applications is a preferred (i.e. Financial Services, Wealth Management, Investment Banking, Asset Management, etc.)

• Experience with tools such as Splunk and Dynatrace for searching and filtering logs for specific transactions and errors.

• Excellent problem-solving and troubleshooting skills with the ability to diagnose complex technical issues.

• Strong written and verbal communication skills.

• Ability to work collaboratively and independently, managing multiple issues according to priority.

• Familiarity with incident management and change control processes in regulated environments.

Education

Bachelor’s: Computer and Information Science, Bachelor’s: Computer Systems Analysis, Bachelor’s: Information Technology, High School (HS) (Required)

Work Experience

General Experience - 13 months to 3 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.