Shift Supervisor

Gamer’s Choice is a team of passionate gamers, creators, and innovators based in Queens, New York. What began as a small local shop has grown into one of the leading destinations for Trading Card Game players and collectors around the world. We’re driven by a shared love for gaming and community, offering both an engaging online experience and a vibrant in-store atmosphere. Our mission is to be the ultimate home for fans to connect, compete, and celebrate the games they love. While Yu-Gi-Oh! has always been our foundation, we’re expanding into exciting new titles like Pokémon, One Piece, Riftbound, and Disney Lorcana. Our Long Island City store serves as the heart of our community, hosting tournaments, events, and gatherings that bring players together both in person and online.

Role: Leading the day‑to‑day performance of the Live Stream Sales team. Ensuring strong stream coverage, driving sales results, and coaching team members in real time to elevate the overall livestream program.

Location: 34-09 Queens Blvd, Long Island City, 11101

Schedules: *OVERNIGHT* 8:00pm - 5:00am (Tuesday - Saturday) / Day Shift Schedule Pending

Compensation: $66,300 - $75,000 annually 

Responsibilities: Oversee streamers during live shows, ensuring they follow the proper run of show, maintain pacing, and deliver an engaging, on-brand experience.

• Train, coach, and manage Live Stream performance, tracking individual and average show performance, troubleshooting and coaching underperforming shows, and Live Stream Sales associates, ensuring that stream performance is on target with set goals.
• Ensure streamers have all required inventory and backup products ready before and during their shifts.
• Manage the streaming floor by assigning stations, coordinating breaks, and maintaining smooth daily workflows across all streamers.
• Train new streamers on callouts, pacing, viewer interaction, show structure, and correct item handling to maintain a high-quality customer experience.
• Provide management with regular updates on stream performance, pacing issues, operational errors, coaching feedback, and any necessary escalations.
• Ensure all streams are consistently meeting set performance goals, including pace, sales targets, and customer engagement, through real-time coaching, feedback, and proactive support.
• Reliable tracking and reporting of sales metrics and viewer engagement to inform improvements and future stream strategy.
• Manage Live Stream team schedules and coverage for all shifts

Requirements: 

• 2–5 years of experience in live operations management, studio production, retail management, creator/streamer support, or similar fast-paced operational environments.
• Prior experience working with leadership and employee performance management. Preferably with team members who have revenue targets as a performance goal.

• Strong time-management abilities with the capacity to manage multiple streams simultaneously.
• The ability to manage staff schedules, break rotations, or shift coverage.

• Strong communicator capable of giving real-time feedback, coaching, and direction to streamers.
• Experience training and coaching staff on customer engagement, callouts, product handling, and performance standards.

• Understanding of customer engagement best practices to ensure streamers deliver a high-quality viewer experience.
• Prior experience working with streamers, content creators, live shopping platforms, or broadcast environments is strongly preferred.

Nice to have:

• Prior experience or strong familiarity with the Pokémon TCG.
• Prior experience selling on Whatnot, TikTok Live, or other live shopping platforms.
• Deep knowledge of TCG trends, collectibles market, and audience preferences.
• Basic video or audio setup knowledge (lights, camera, mic, etc.).

Results: 

• Live Stream sales targets are consistently met across all shows through real‑time coaching and performance management.
• Live streams run smoothly, on time, and with strong pacing and energy.
• Stream coverage is fully staffed and organized with no downtime or gaps.
• Streamers are prepared, confident, and improving through clear, consistent coaching.
• Team performance trends upward over time: higher sales, better engagement, fewer errors.

Benefits:

• Health Insurance
• Dental & Vision Coverage
• Paid time off
• 401k
• Employee Discounts
• Gym Membership Reimbursements

EEO/AAP Statement: Gamer’s Choice is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Gamer’s Choice is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you require an accommodation to participate in the application process, contact us at [email protected] 

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so, too, may the essential functions of the position.