Assistant Manager

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

The HIM Assistant Manager will oversee and supervise the work functions and staffing of the areas assigned in the HIM department. The HIM Assistant Manager will assist with the performance, coaching and evaluation of employees and ensure positive interaction of staff with patients as well as quality and accuracy of work performed by staff. The HIM Assistant Manager will support the continuous improvement of overall patient chart management, ensure the accurate, secure, and efficient handling of patient records, and promote communication delivery to patients, external healthcare entities, and care teams throughout the organization. The HIM Assistant Manager will direct HIM Specialist workflows and assist in the development of policies and procedures related to HIM Specialist duties. The HIM Assistant Manager will work with the HIM Manager and the ROI Manager to support overall Health Information Management strategies.

ESSENTIAL FUNCTIONS:

• Foster a culture of compliance, and continuous improvement, and create clear communication channels for staff to report issues and offer suggestions
• Responsible for supervising the HIM team, including day-to-day processes and procedures (e.g., timekeeping, auditing, and educating)
• Provide support and training on existing or new workflows and initiatives
• Assist in developing policies, procedures, goals, and objectives
• Build a cohesive team environment between triage staff and other team members of clinics
• Assist in monitoring performance, attendance, and productivity of assigned staff and provides regular feedback to the team
• Assess team needs and recommend changes to the HIM Manager
• Monitors for compliance and legal concerns and reports these to the Compliance & Privacy Office
• Responsible for dissemination of information to staff through regularly scheduled staff meetings
• Assists with coverage and scheduling
• Address patient calls, portal messages, tasks, and emails concerning and other medical records topics promptly
• Ability to appropriately discuss concerns presented by physicians, team members, managers, or external parties
• Collaborate with clinics to identify trends and resolutions to assist patients, team members, and other healthcare entities with concerns
• Monitor effectiveness of performance improvement projects and quality metrics
• Perform or assist with interviewing, hiring, orientation, developing, training, counseling, coaching, evaluating, disciplining, or terminating personnel using Human Resources and organizational guidelines and HIM department goals and objectives
• Perform duties following Tennessee Oncology values, policies, and procedures
• Maintain positive and effective working relationships with all other departments
• Attend clinic staff meetings when present in the clinics and HIM meetings, as scheduled
• Other duties as assigned to support the unit, department, entity, and Tennessee Oncology

KNOWLEDGE, SKILLS & ABILITIES:

• Strong organizational and communication skills
• Ability and willingness to work closely with others to create a positive working environment conducive to productivity and efficiency
• Maintain discretion and confidentiality in communications
• Knowledgeable in the implementation and evaluation of performance improvement projects
• Proficient in applicable computer software programs
• Ability to communicate effectively with patients, families, visitors, healthcare team, physicians, administrators, leadership, and other staff

EDUCATION & EXPERIENCE:

• Bachelor’s degree preferred
• Oncology experience strongly preferred
• Minimum of 3 years in a healthcare setting, preferably in health information management/medical records in a hospital or outpatient entity that sees at least 50 patients daily
• Experience in an outpatient facility preferred
• Demonstrated management and leadership required
• Project management experience preferred

PHYSICAL REQUIREMENTS:

• Ability to travel to Tennessee Oncology clinics and other locations with occasional overnight stays
• Able to lift up to 25 pounds
• Ability to occasionally stand for long periods of time and in a stationary position. .
• Ability to communicate, distinguish sounds, and visualize
• Regular manual dexterity
• Occasional reaching, stretching, climbing, balancing, crouching, and stooping