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Technical Account Manager
Posted on 4/5/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
JavaScript
Management
Requirements
  • 5+ years of relevant experience
  • Preferable but not essential, JavaScript development experience with broad and deep capabilities to troubleshoot server-side code and client-side code
  • Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions
  • Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
  • WebRTC experience is a huge plus
  • Comfortable in working with customers' developers to troubleshoot use of the Twilio helper libraries
  • Enthusiasm for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need
  • Proficiency in at least one of the mentioned languages - Spanish, Italian, German or French
Responsibilities
  • BE AN OWNER: Use your technical and diplomatic skills to address customer issues and provide customer feedback to Twilio's Product and Engineering teams
  • WEAR THE CUSTOMERS' SHOES: Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences
  • EMPOWER OTHERS: Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs
  • DRAW THE OWL: Understand customer trends, analyze patterns, drive betterments and report what you observe to the management team in order to better improve our support process
Twilio

5,001-10,000 employees

Customer engagement platform & developer of communications APIs
Company mission
Twilio's mission is to fuel the future of communications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry to reinvent how companies engage with their customers.
Benefits
  • Vacation: Twilio offers generous annual time off in all countries for you to enjoy.
  • Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.
  • Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.
  • Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.
  • Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.
  • Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.
Company Values
  • Build a more‑connected world
  • Be great, do good, scale fast
  • The work of our lives