Full-Time
Four Seasons
10,001+ employees
Luxury hotel and resort management
No salary listed
Entry, Junior
Company Does Not Provide H1B Sponsorship
Miami, FL, USA
Get referrals →
You have ways to get a Four Seasons referral from your network.
Applications through a referral are 3x more likely to get an interview!
Upload your resume to see how it matches 6 keywords from the job description.
PDF, DOC, DOCX, up to 4 MB
- Reading, writing and oral proficiency in the English language, multilingual abilities preferred.
- Excellent communication and interpersonal skills, with a focus on empathy and active listening.
- Strong problem-solving abilities and the ability to handle high-pressure situations with professionalism.
- Knowledge of PMS systems and guest experience tracking tools.
- Previous operational experience in the Rooms or Food & Beverage Divisions.
- Develop and maintain strong, positive relationships with guests to ensure memorable experiences.
- Anticipate guest needs and preferences, offering personalized recommendations and assistance.
- Handle escalated guest concerns or complaints in a professional and empathetic manner, ensuring swift resolution.
- Collaborate with the management team to design and implement strategies that enhance the overall guest experience.
- Monitor guest satisfaction metrics, such as surveys and feedback, to identify trends and areas for improvement.
- Actively participates in the daily arrival process, by greeting and interacting with guests and being present in the lobby.
- Review amenity traces and prepare special occasion amenities, personalized welcome letters for arriving guests.
- Work with other departments (Housekeeping, Front Desk, Food and Beverage, etc.) to ensure seamless service delivery for guests.
- Walk all VIP rooms prior to arrival to ensure cleanliness, amenities and traces are placed.
- Track guest feedback and implement systems to address recurring issues or opportunities for improvement.
- Collaborate with GEM and reach out to VIP guests prior to arrival to introduce self to confirm transportation and offer to set up itinerary items while in house to personalize their stay.
- Review daily glitches, assign self and develop contact as Point of Contact for glitch guests.
- Meet and greet VIP curbside and limousine arrivals throughout the day.
- Maintains a high presence in guest areas i.e. Pools, Restaurants and Lounges ensuring that any issues raised are resolved.
- Ability to cover Front Desk Agent shifts as business requires, perform all functions of Front Desk Agent, such as Check-In, Out and Billing, but not limited to.
- Prepare regular reports on guest satisfaction, operational performance, and areas for improvement.
- Provide insights and recommendations to management based on guest feedback and experience data.
- Multilingual abilities preferred.
Four Seasons Hotels and Resorts operates a global network of luxury hotels and resorts, providing high-quality hospitality services to travelers. Each property is designed to offer a unique experience, with a focus on personalized service and attention to detail. Guests can enjoy a range of amenities, including fine dining, spa services, and recreational activities tailored to the location. What sets Four Seasons apart from its competitors is its commitment to maintaining the highest standards of service and its ability to adapt to the needs of its guests, ensuring a memorable stay. The company's goal is to continually enhance the travel experience for its guests, making each visit exceptional.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Toronto, Canada
Founded
1993
Simplify's Take
What believers are saying
- Expansion in Africa and the Middle East increases Four Seasons' global presence.
- The rise of 'bleisure' travel boosts demand for luxury accommodations among corporate clients.
- Growing wellness tourism trend aligns with Four Seasons' existing health-focused amenities.
What critics are saying
- Increased competition from local luxury resorts in Malaysia challenges Four Seasons' market share.
- Expansion into diverse markets may dilute Four Seasons' high-end brand image.
- Acquisition of Prague hotel by PPF Real Estate may affect brand alignment.
What makes Four Seasons unique
- Four Seasons offers bespoke experiences and personalized services across global destinations.
- The brand's commitment to eco-friendly practices attracts environmentally conscious travelers.
- High-end dining experiences with renowned chefs enhance Four Seasons' culinary tourism appeal.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
401(k) Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Complimentary stays at Four Seasons Worldwide
Free employee meals prepared by the Four Seasons Culinary ‘Ohana
Training and Development Opportunities
Employee Recognition Programs
Company News
Beyond the UAE, Four Seasons is expanding its presence in Africa with a resort in Zanzibar, complementing existing locations.
Bespoke experiences, personalized service, stylish suites, and residence rentals make every moment as memorable as it is extraordinaryTORONTO, April 24, 2025 /PRNewswire/ -- Discover curated insider access to the cultural, culinary, and creative heartbeat of destinations across the globe with Four Seasons this summer. From captivating cities to remote islands, unparalleled suites and penthouses to villa and residence rentals, every journey is designed to inspire and ignite the imagination
"Music has been part of Naviva® from day one—we're constantly surrounded by nature's soundtrack and the spontaneous melodies from our guests and visiting artists," says Eduardo Sampere, Resort Manager, Naviva®, A Four Seasons Resort. Post thisThis spring marks the beginning of the Naviva® Unplugged performance series, featuring renowned musicians across diverse genres in the resort's private venues—intimate spaces where the distinctions between artist, audience, and nature beautifully fade. For each Naviva® Unplugged concert, a percentage of proceeds will be donated to the performing artist's charity organization of choice.Shooter Jennings | May 10 : Grammy Award-winning singer-songwriter and producer Shooter Jennings, son of country music legends Waylon Jennings and Jessi Colter , brings his distinctive blend of outlaw country, rock, and alternative sounds to Naviva®'s enchanting coastal setting.: Grammy Award-winning singer-songwriter and producer Shooter Jennings, son of country music legends and , brings his distinctive blend of outlaw country, rock, and alternative sounds to Naviva®'s enchanting coastal setting. Marc Scibilia | May 24 : Acclaimed singer-songwriter Marc Scibilia , known for his emotive vocals and poignant lyrics, will perform his soulful blend of pop, rock, and folk music against the backdrop of Naviva®'s La Solana beach and bonfire.| : Acclaimed singer-songwriter , known for his emotive vocals and poignant lyrics, will perform his soulful blend of pop, rock, and folk music against the backdrop of Naviva®'s La beach and bonfire. Lee Brice | June 8 : Multi-platinum country music star and GRAMMY-nominated artist Lee Brice , acclaimed for his soul-stirring ballads and chart-topping hits, complemented by Naviva®'s breathtaking natural landscape.| : Multi-platinum country music star and GRAMMY-nominated artist , acclaimed for his soul-stirring ballads and chart-topping hits, complemented by Naviva®'s breathtaking natural landscape. Jessica Betts | June 14 : Frequent guest and avid Naviva® fan, singer-songwriter Jessica Betts will be joined by her wife, Emmy Award-winning actress Niecy Nash , for a special performance
PPF Real Estate to acquire Four Seasons Hotel in Prague.
Well, The White Lotus fans, it’s over… and it’s going to be another couple of years before we get to watch more rich white people and their first-world problems at a luxury resort.Image Credit: HBOBut whether you’re still reeling over a certain character’s death or crying over another character’s incredible monologue (shoutout to Carrie Coon, you have my heart), I’m sure we can all agree that we wish we could get just a little taste of the luxury these characters had for about a week.Filmed at the five-star Four Seasons Resort in Koh Samui, the third season of HBO’s The White Lotus was set in Thailand, the first eastern location after seasons one and two’s Hawaiian and Italian settings respectively.Now, if this latest season has also gotten you fantasising about a week of massages and cocktails, check out this list of five-star spots right here in Malaysia for you to plan (or dream) your next getaway around.1. One Only Desaru CoastImage Credit: One Only Desaru CoastNestled on the east coast in Johor, this lush seaside resort features architecture that seamlessly blends the surrounding flora with its Prairie School design.Accessible via car, ferry, and even helicopter, the resort features 42 spacious suites, two luxurious grand suites, and an exclusive four-bedroom Villa One, all with private plunge pools and terraces so you can have that epiphany on how “time gives life meaning.”Other amenities include a world-class fitness centre, with a specialist Pilates studio and multi-court, a Yoga pavilion overlooking the azure waters of the South China Sea, and a 56-metre Infinity Pool.Image Credit: One Only Desaru CoastLocation: Bandar Penawar, JohorPricing: From RM2,475 per nightSpecial offers: Extend your stay with one or two complimentary nights for every four and seven-night booking respectively.2. The Banjaran Hotsprings RetreatImage Credit: The Banjaran Hotsprings RetreatSituated in Ipoh, the retreat offers visitors a true forest getaway despite only being 15 minutes away from Ipoh City. With 44 villas, the retreat offers visitors a chance to destress from the hustles of life with luxurious lifestyle essentials, from geothermal hot tubs to indigenous-inspired interiors. Our sister brand visited in 2020 when the resort was supposedly at “full capacity,” but the space was so well-planned that it didn’t feel that way at all. It didn’t hurt that each villa had its own private hot spring and pool, too.Image Credit: The Banjaran Hotsprings RetreatOther premium services include hot springs dipping pools, treatment caves tucked within limestone mountains, a well-equipped fitness centre, and various therapies, from facials to massages.Location: Ipoh, PerakPricing: From RM1,850 per nightSpecial offers: Book directly via their website and enjoy 15% off their best available rates.3. Tanjong Jara ResortImage Credit: Tanjong Jara ResortShaded by tall palms and facing a beach of golden sand, this Terengganu resort stays true to its tagline: Unmistakably Malay, with architecture inspired by 17th-century Malay palaces; offering non-locals a glimpse into Malay culture and hospitality.Along with its signature “The House of Terengganu,” a secluded one-bedroom villa hideaway with an idyllic private pool, the resort also features various smaller rooms that either overlook the sea or their manicured gardens, each featuring wooden furnishings and premier appliances; just be sure to wash them in between uses 😉.Image Credit: Tanjong Jara ResortDon’t just stay inside though, as the Tanjong Jara Resort also hosts a slew of “experiences” from a five-course seaside dinner, to a seven-step holistic wellness programme anchored in the Malay belief of Sucimurni.Location: Kuala Dungun, TerengganuPricing: From RM808 per nightSpecial offers: Exclusive for Malaysian and Singaporean residents, book directly via their website and enjoy a complimentary 50-minute massage and daily meals.4