Full-Time
Job Not Found
Avion Hospitality
No salary listed
Memphis, TN, USA
In Person
Category
 Operations & Logistics (2) |
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Requirements
- Minimum of 1 year of progressive experience in a hotel or related field is required. A High School diploma or equivalent is also required.
- College coursework in a related area is a plus.
- Previous supervisory experience is preferred.
- Ability to communicate information and ideas clearly is essential.
- Must be able to quickly and accurately evaluate and choose between different courses of action.
- Initiative in job performance is crucial, including the ability to anticipate needs before they arise.
- Must be able to thrive in stressful, high-pressure situations while maintaining composure and objectivity.
- Effective problem-solving skills are required, including the ability to anticipate, prevent, identify, and resolve issues as they arise.
- Ability to assimilate complex information and data from various sources and adjust or modify it to meet specific needs is necessary.
- Must be skilled in listening, understanding, and clarifying concerns and issues raised by colleagues and guests.
- Familiarity with financial information and basic arithmetic functions is essential.
Responsibilities
- Approach all interactions with guests and employees in a friendly, attentive, and service-oriented manner.
- Maintain regular attendance in accordance with Avion Hospitality standards, with schedules varying based on hotel needs.
- Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag while on duty.
- Comply with Avion Hospitality standards and regulations to ensure safe and efficient hotel operations.
- Familiarize yourself with the organizational structure of Avion Hospitality Hotels and the functions of each department.
- Assist the Food and Beverage Manager in managing food and beverage costs.
- Maintain open communication with all employees, encouraging feedback on food and beverage issues and acting as a motivating force.
- Monitor and address any cash overages and shortages among servers.
- Ensure service standards are upheld throughout the department by utilizing quality control tools like the Standard of the Week and coaching sessions.
- Respond promptly to accidents, issues, or guest complaints within the Food and Beverage Department.
- Be knowledgeable about emergency procedures, including the locations of fire extinguishers and exits.
- Implement consistent disciplinary actions for all Food and Beverage staff.
- Familiarize yourself with the P.O.S. system used in the hotel.
- Ensure all employees are consistently attentive, friendly, and helpful to guests, coworkers, and managers.
- Assist the Food and Beverage Manager in preparing wage progress and productivity reports for the department.
- Help develop staff schedules based on business forecasts, ensuring adherence to wage control, productivity standards, and guest service scores.
- Participate in monthly food and beverage inventories and reconciliations.
- Ensure all side work duties are completed by servers.
- Collaborate with the Food and Beverage Manager to develop promotional ideas.
- Assist in planning and organizing monthly department meetings.
- Initiate and promote sales efforts among all service personnel.
- Aid the Food and Beverage Manager in conducting employee performance appraisals.
- Work with the Food and Beverage Manager and Food Production Manager to maintain and enhance the quality and presentation of all food products.
- Attend weekly Food and Beverage meetings, daily pre-meal meetings, and any other meetings required by management.
- Perform any additional duties as requested by management.