What you’ll do

• Lead mixed method research projects from end-to-end: frame research questions, design and select methodologies, conduct fieldwork and synthesis 
• Select methods from a broad range of research tools. For example: interviews, ethnography, secondary research, diary studies, surveys, usability tests, remote research methods, co-creation  
• Run the continuous discovery program: support the Research team, Product Managers and Designers in running regular customer interviews  
• Consult on evaluative studies: support Designers in running design evaluation research and applying insights to the design thinking process 
• Drive action from insights: build relationships with key stakeholders ranging from designers to product managers to marketers; presenting your research in a variety of compelling artifacts/mediums (including immersion sessions, presentations, workshops). 
• Contribute to building our research practice: streamline, develop and document new processes, educational content and continually learn about new approaches in our industry  
• Support research prioritization: work alongside the Research Lead to identify upcoming initiatives 

Does this sound like you?

• 5+ years of experience designing, conducting and integrating user research into product strategy and product design decisions. Ideally you bring experience in a mixed-methods practice, or as a minimum a deep understanding of qualitative and general understanding quantitative disciplines 
• Demonstrated technical understanding of the strengths of different research methods in order to address a broad range of needs along with an understanding of design research theory and tools 
• Experience working with a product-led, digital organisation – with evidence of how your research has integrated into product development processes and frameworks 
• Experience prioritizing between multiple projects and making decisions about approaches with pragmatism, for example where you only have time for “just enough research” 
• You are curious and collaborative, and identify who you should partner with and ensure you actively bring your partners on your journey 
• Knowledge of user-centered design methods 
• A university degree in an analytical discipline or a human-centered discipline (Psychology, Sociology, Anthropology, Human Computer Interaction, Interaction or Experience Design)