Full-Time
Helpdesk Support
360 IT Professionals
11-50 employees
Software development, mobile/web, and Salesforce solutions
No salary listed
Tallahassee, FL, USA
In Person
 Customer Experience & Support (1) |
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- Elicit information using interviews, document and analysis, and surveys.
- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements.
- Utilize experience answering questions and providing information to employers and other internal and external customers.
- Work independently with employers to identify suitable customers and referral options.
- Serve as the conduit between customers (internal and external) and employers through collaboration and referral.
- Develop requirements for standard templates and procedures to assist in the administration of the “Abilities Work” Help Desk.
- Assist employers in finding and retaining qualified employees and facilitate services to meet employer needs, alleviate barriers, and support the development and awareness of the customer’s potential.
- Maintain the Help Desk database by entering information on a daily basis, including applicable metrics regarding program and customer services.
360 IT Professionals provides custom software development services, covering product development, mobile and web technologies, workforce solutions, and Salesforce cloud services. They build bespoke software tailored to each client, using a mixed team of seasoned experts and energetic new professionals guided by best practices in Silicon Valley. The company emphasizes ethical, agile collaboration to deliver high-value solutions that help clients become more productive and scalable. What sets them apart is their blend of experienced talent with fresh perspectives, a strong local presence in Fremont, CA, and a disciplined focus on delivering practical, business-focused results rather than generic tech features. Their goal is to be a trusted partner that helps clients evolve into more productive units by providing complete software development capabilities and end-to-end support.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Fremont, California
Founded
2013
Simplify's Take
What believers are saying
- Clutch highly rates IT staffing and development services at $25-$49/hr.
- Active hiring for 60 roles signals expansion in Fremont tech market.
- $54.8M revenue from diverse tech stack including JavaScript and PHP.
What critics are saying
- Poor Clutch reviews cause 70-90% market erosion in 3-6 months.
- Google poaches 30% engineers leading to high turnover in 6-12 months.
- AI platforms displace 60% revenue from PHP contracts in 12-24 months.
What makes 360 IT Professionals unique
- Blends experienced and young professionals for innovative software solutions.
- Specializes in .NET, PHP, Android, iPhone, and Salesforce cloud services.
- Offers IT staffing, product development, and mobile technologies from Fremont.
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Benefits
Remote Work Options