Full-Time

CW-Sr Client Service Associate

Posted on 7/8/2025

TIAA

TIAA

10,001+ employees

Retirement services and investment solutions provider

Compensation Overview

$30.91 - $49.52/hr

Entry, Junior

Chicago, IL, USA + 1 more

More locations: Charlotte, NC, USA

Hybrid

This role is likely in a hybrid capacity, requiring some in-office presence.

Category
Customer Success
Sales & Account Management
Requirements
  • University (Degree) Preferred
  • No Experience Required
Responsibilities
  • Assist in the coordination of client transitions activity (i.e. onboarding, off boarding) in close partnership with relevant Nuveen business partners
  • Support the coordination of account maintenance activities (e.g., amendments to account name, fee schedules, benchmarks, client agreements, etc.)
  • Assist team members to ensure ongoing client contractual obligations are being met
  • Support the fulfillment of ad-hoc client inquiries and requests
  • Facilitate and oversee client cash flow requests to ensure proper handling
  • Help manage client communications to ensure timely and proactive updates are provided
  • Proactively anticipate client needs and assist in the development of strategies for meeting and exceeding those needs
  • Update and maintain client and authorized third party contact information via CRM application
  • Support client meeting preparation by facilitating creation of materials
  • Help identify, escalate and resolve problems for any issues affecting the client experience
  • Participate in relevant projects across the department, particularly those which look to mitigate risk, improve operational efficiency, and deliver exceptional client service
  • Assist to ensures preparation of weekly, monthly and quarterly client reports and presentations to be delivered to clients
  • Supports the completion of due diligence and client questionnaires
Desired Qualifications
  • Direct Indexing Experience a plus

TIAA provides financial services focused on retirement, insurance, and investment solutions, primarily for individuals in the academic, research, medical, cultural, and governmental sectors. Their products include retirement plans, annuities that offer steady income for retirees, life insurance, and investment management services. TIAA generates revenue through fees for managing these products and returns on client investments. Unlike many competitors, TIAA emphasizes social responsibility, demonstrated by their initiative to donate $1 million to support community organizations. Their goal is to offer secure financial options while positively impacting society.

Company Size

10,001+

Company Stage

N/A

Total Funding

$1.5B

Headquarters

New York City, New York

Founded

1918

Simplify Jobs

Simplify's Take

What believers are saying

  • TIAA can leverage AI-driven tools to enhance financial planning services.
  • Impact investing strategies offer TIAA opportunities to expand investment offerings.
  • Bret Hester's promotion strengthens TIAA's legal and regulatory strategies.

What critics are saying

  • AI-powered platforms may disrupt TIAA's traditional advisory services.
  • Low financial literacy could affect TIAA's customer base and service demand.
  • Diversified retirement strategies challenge TIAA's current product offerings.

What makes TIAA unique

  • TIAA focuses on retirement services for academic and related professionals.
  • TIAA operates globally with subsidiaries like TIAA Bank and Nuveen.
  • TIAA emphasizes social responsibility through initiatives like the 'Difference Makers' program.

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Benefits

Health Insurance

401(k) Retirement Plan

Wellness Program

Flexible Work Hours

Remote Work Options

Company News

Business Wire
Jun 24th, 2025
Conquest Planning Raises $80 Million Series B Led by Growth Equity at Goldman Sachs Alternatives to Bring Personalized, AI-Powered Financial Plans to More Families

Conquest Planning Raises $80 Million Series B Led by Growth Equity at Goldman Sachs Alternatives bringing total funding to over $100 million USD.

Yahoo Finance
Jun 10th, 2025
Can You Pass This Quiz On Social Security, Savings And Debt? Most Americans Could Not.

If you think you are financially literate, then try to answer this question: How much of your healthcare expenses do Medicare and other government programs cover in retirement? Over 90%? About two-thirds? Or about half? If you chose “about two-thirds,” you’re correct, and you’re in the minority. Only about one in four Americans answered that question right on a financial literacy quiz, completed online in January by 3,371 consumers. Advertisement: High Yield Savings Offers Powered by Money.com - Yahoo may earn commission from the links above. Overall, Americans got correct answers on just under half of the quiz questions. The findings come from the 2025 Personal Finance Index, published in late May by the TIAA Institute and the Global Financial Literacy Excellence Center. Each of the 28 questions covers a basic concept of financial literacy: Saving and investing, borrowing and managing debt, spending money and comprehending financial risk

PR Newswire
May 29th, 2025
National Financial Literacy Remains Stagnant At 49% As Generational Gaps Widen, Tiaa Institute-Gflec Study Finds

The report uses 28 questions to assess financial literacy and is a joint initiative by the TIAA Institute and the Global Financial Literacy Excellence Center (GFLEC), part of the Stanford Initiative for Financial Decision-Making (IFDM). It also highlights the important role financial literacy plays in financial well-being as adults with very low financial literacy are twice as likely to be debt-constrained and three times more likely to be financially fragile compared to those with very high financial literacy. "The persistent low levels of financial literacy underscore the need for targeted educational initiatives," said Annamaria Lusardi, an economist from Stanford University, the faculty director of IFDM, and a TIAA Institute Fellow. "To promote long-term financial security, it is essential to develop educational programs tailored to the diverse needs of various demographic groups and provide support where possible to help individuals make informed financial decisions.". Generational DifferencesIn addition to highlighting overall low financial literacy, the year's results reveal noteworthy differences across generations, underscoring the challenges faced by younger and older adults

PR Newswire
May 15th, 2025
Bret Hester Promoted To Chief Legal Officer Of Tiaa

John Douglas to Retire; Serve as Special Adviser to CEO through June 2026NEW YORK, May 15, 2025 /PRNewswire/ -- TIAA, a leading provider of lifetime income, today promoted Bret Hester to Senior Executive Vice President, Chief Legal Officer. Hester succeeds John Douglas, who will remain at TIAA as Special Adviser to the CEO through June 2026.Effective June 2, 2025, Hester will be responsible for legal, government relations and corporate secretary functions for both TIAA and Nuveen. He will report to CEO Thasunda Brown Duckett, join TIAA's executive committee, and be based in New York."John's legal prowess, unwavering dedication to clients, and deep passion for our mission make him an invaluable and trusted partner and I'm delighted that he will continue to serve in an advisory role," said Duckett. "We are also fortunate to be able to draw from our strong internal talent pool to promote Bret, whose deep experience will help us build on this foundation as we continue to fulfill and expand TIAA's mission."Hester currently serves as Executive Vice President, General Counsel and leads the legal team for TIAA Wealth Management and Advice Solutions, as well as the company's government relations and public policy team."I am grateful for Thasunda's and John's support and excited to contribute to both TIAA and Nuveen's enduring legacies and vital missions," said Hester. "I look forward to working alongside the enterprise leadership team and our talented and dedicated law and public policy professionals to help our clients achieve lasting financial security and investment success."Hester joined TIAA in 2017 from Barclays, where he led the Washington, D.C. office and previously served in the U.S

Yahoo Finance
Apr 14th, 2025
Beyond The 401(K): 3 Strategies To Retire Comfortably And Still Leave Money Behind

For many Americans, having a plan to leave money for their loved ones is a priority. According to a recent Empower survey, 40% of Americans say that leaving an inheritance for their children is part of having a happy retirement.Read Next: 3 Proven Strategies To Turn Middle-Class Earnings Into Lasting Family WealthCheck Out: 4 Things You Should Do if You Want To Retire EarlyIf this is one of your financial goals, you’ll likely need to look beyond your 401(k) to ensure you can save for your retirement and still have money left over.Here are three strategies you should consider to help you build a financial legacy.Diversify Your Retirement SavingsLook at accounts beyond your 401(k) to diversify your savings and investments, such as IRAs, brokerage accounts, annuities and real estate.“Many retirees assume their 401(k) will carry them through retirement, but a single-source strategy probably isn’t going to cut it,” said Rob Edwards, founder of Edwards Asset Management. “Healthcare costs, inflation and unpredictable markets make it critical to diversify.”IRAs offer unique advantages that you don’t get with 401(k) plans.“Unlike most employer retirement plans, IRAs give you the whole menu of what you can invest in,” said Rafael Rubio, president of Stable Retirement Planners in Southfield, Michigan. “You have more options to increase your assets. Traditional IRAs grow tax-deferred and can affect your tax bracket. Monies you invest in a traditional IRA are subtracted from your earned income for tax purposes.”Read Next: Suze Orman: 4 Moves Every Aspiring Early Retiree Must Make TodayMeanwhile, real estate can serve as an inflation hedge.“Real estate investments or other comparable sources of passive income can safeguard against inflation,” Edwards said.Evan Potash, executive wealth management advisor at TIAA, recommends utilizing brokerage accounts for their wealth transfer benefits.“Taxable brokerage accounts are ideal for additional savings, offering no contribution limits and a step-up in cost basis when inherited, which avoids capital gains taxes,” he said